OpsTree Solutions
Location
Noida | India
Job description
Customer Success Manager/Account Manager JD
Job Description:
The Customer Success Specialist plays a crucial role in ensuring our customers satisfaction and
success throughout their journey with our company. As a Customer Success Specialist you will be
responsible for building and maintaining strong relationships with our customers understanding
their needs and guiding them towards achieving their goals using our products and services. You
will serve as a key point of contact for customers providing support assistance and expert advice
to ensure their optimal experience.
Responsibilities:
Customer Onboarding:
Guide new customers through the onboarding process ensuring a smooth transition onto our
platform or services.
Help customers understand product features and benefits providing training as needed.
Collaborate with crossfunctional teams to ensure successful implementation.
Relationship Building:
Develop and nurture strong relationships with key stakeholders within customer organizations.
Understand customers business objectives and challenges to effectively position our solutions as
valuable assets.
Maintain regular communication with customers to keep them engaged and informed.
Customer Support:
Provide prompt and effective solutions to customer inquiries issues and concerns.
Troubleshoot technical problems working closely with our technical support team to resolve
complex issues.
Ensure a high level of customer satisfaction by exceeding expectations.
Customer Success Planning:
Collaborate with customers to develop success plans and strategies tailored to their specific goals
and needs.
Proactively identify opportunities for customers to achieve more value from our products and
services.
Renewals and Upsells:
Work towards customer retention by ensuring timely renewals of contracts and subscriptions.
Identify upselling and crossselling opportunities based on customers evolving needs.
Customer Feedback and Advocacy:
Collect feedback from customers and relay it to internal teams to drive product improvements.
Advocate for customers needs and requirements within the organization.
Data Analysis and Reporting:
Monitor and analyze customer usage data to identify trends usage patterns and opportunities for
improvement.
Prepare regular reports on customer success metrics and key performance indicators.
Continuous Learning:
Stay uptodate with industry trends best practices and advancements in customer success
methodologies.
Requirements:
Bachelors degree in Business Marketing Communication or a related field (or equivalent work
experience).
Proven experience in a customerfacing role such as Customer Success Account Management or
Sales.
Excellent interpersonal and communication skills.
Strong problemsolving and analytical abilities.
Empathetic and customeroriented mindset.
Ability to collaborate effectively with crossfunctional teams.
Proficiency in using customer relationship management (CRM) software.
Understanding of the products services and industry our company operates in.
Join our team as a Customer Success Specialist and contribute to our customers success while
driving the growth of our company. We offer a competitive salary benefits package and a dynamic
work environment focused on innovation and collaboration. Apply now to be a part of our
customercentric journey.
About OpsTree Solutions:
OpsTree is a DevSecOps movement that is growing very fast. OpsTree has been recognized among
20 most promising DevOps solutions provider2018 by CIO Review India. We are a 200 team
of DevOps Consultants instrumental in uncomplicating DevOps and Security in almost all
challenging areas of DevOps.
More than 30 startups midsize enterprises and big behemoths are relying on our capabilities to
ensure that their ships keep sailing without any turbulence.
Our Product:
Buildpiper Our Unified Microservices application delivery platform that enables the dockerized
code to be deployed to production immediately with all the required Observability security and
compliance baked in.
Our website:
customer,communication,devops,onboarding,renewals,management
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