As an Online Reputation Management (ORM) Executive, you will be responsible for managing and enhancing the online reputation of our organization or clients
Your primary goal is to monitor, analyze, and influence the online perception of the brand, ensuring a positive brand image and customer sentiment
Responsibilities:
Building, maintaining, and managing a positive online presence and reputation for an individual or organization
Monitoring and analyzing online content relating to the individual or organization, including social media, search engines, blogs and communities, and consumer forums
Facilitating strategies to maximize the impact of positive online content and minimize the impact of negative online content
Investigating the situation and facts relating to criticisms or negative comments
Commenting positively and responding to criticisms or negative content on social media and in online forums
Managing and reviewing online content and taking action to limit inappropriate content
Evaluating review and survey data for trends and anomalies
Coordinating monthly reviews and performance reporting of online content
Using offline and online techniques to promote positive or neutral comments
Preventing and repairing online reputation threats
Understanding the level of an online reputation threat and managing online identities
Planning, strategizing, and implementing responses to online reputation threats
Enhancing and building a reputation by measuring the effectiveness of strategies
Creating and publishing social media and forum posts, blog content, and positive reviews
Developing ideas and scheduling positive content to build trust
Assisting the marketing team daily if the team required any help
Qualifications:
Bachelor s degree in business management, Marketing, Communications, or a related field
1+ years of proven experience in online reputation management, digital marketing, or related roles
Strong knowledge of current trends, techniques, and regulations in online reputation management
Excellent written and verbal communication skills with the ability to craft compelling content
A detail-oriented mindset with exceptional analytical and problem-solving abilities
Ability to thrive in a fast-paced and dynamic work environment
Proficiency in content management systems, analytics tools, and social media platforms
Familiarity with SEO principles and strategies related to reputation management
