Salesforce /Certinia PSA Consultant

Location

India | India

Job description

Based on our continued growth, we currently have an exciting opportunity for a Certinia PSA Consultant within our Diabsolut division. We are looking for a Certinia PSA Consultant to join our Professional Services team, who will report to the Senior Manager. This position is 100% remote; we are open to candidates living in different regions across the globe.

As a member of Diabsolut, the Certinia PSA Consultant is a key player in an exciting, customer interfacing role that couples technical and customer relationship skills to successfully implement Certinia PSA product offerings. The Certinia PSA Consultant will work within defined project teams to perform the technical implementation and necessary application configuration outlined by customer requirements. This candidate will be responsible for completing tasks on one or more concurrent projects while reporting their statuses to the assigned Project Manager.

Primary Responsibilities:

• Work with the Technical Lead and/or Business Analyst to translate the customer requirements into a solution
• Participate with the implementation of Salesforce and Certinia Professional Services Automation (PSA) product offerings
• Troubleshoot end-user application problems as needed
• Stay updated with current Certinia PSA best practices
• Provide technical support to the customer during the implementation phase
• Assist with the installation of software
• Assist customers with configuring the application functionality to meet their business objectives
• Assist customer or third party integrator to develop interfaces to our products
• Provide technical training to the customer technical staff
• Provide on site support to customer during the testing and go-live phases to ensure a successful deployment
• Develop workarounds to difficult problems in a fast-paced and dynamic environment as needed

Qualifications:

• Bachelor of Science in Computer Science or equivalent
• Experience within a Professional Services organization in a consulting role to external clients
• Experience working with or implementing a Professional Services application
• Experience working with Microsoft technologies including Office Suite

Requirements and Skills:

• Clearly communicate technical information, concepts and solutions in a professional manner
• Travel may be required depending on location of client
• Strong desire to work both in design and on 'hands-on' implementation modes in the delivery of technology solutions
• Ability to take initiative, be resourceful and ability to work without supervision
• Certifications in other areas of Salesforce
• Certifications in other areas of Certinia

Assets:

• 2-5 years' experience using or working with a Salesforce platform
• Ability to 'think outside the box' and have the tenacity to succeed despite obstacles

About Empowerists:

Founded in 2003 by Joe Diab, Diabsolut Inc, now Empowerists, began as a ClickSoftware reseller. In 2015 with more than 70 employees the Empowerists was divided into 3 separate businesses Diabsolut FSM (ClickSoftware partner), Diabsolut Cloud Solutions (Salesforce partner) and Watershed CI our management consulting and staff augmentation business. Seeing the need for a streamlined HRIS as our company grew in 2016, our Director of HR, Sally, saw an opportunity and launched HRWize, our HRIS solution. Today, Sally is the president of HRWize, and two new products, Earnwize (salary review tool) and Workaxle (enterprise workforce management), have been introduced under the HRWize brand.

After Salesforce acquired ClickSoftware in 2019, Diabsolut FSM and Diabsolut Cloud Solutions merged to become Diabsolut and have since gone on to become a Salesforce Summit Partner. Since 2021, we have made strategic investments to acquire Foundry52 and Emelar, also both becoming part of Diabsolut. Through these acquisitions Diabsolut strengthened their commitment to Salesforce and also entered into partnership with Certinia (was Certinia), becoming Certinia's Partner of the year for delivery excellence in 2022.

Today the Empowerists are more than 300 employees globally and we continue to grow by investing in our people and businesses.

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Salary