Application Specialist - CT
Location
Kolkatta | India
Job description
Job Description Summary
An Application specialist is responsible for providing formal technical and clinical support in CT & AW (Advantage Workstation) during the sales process within a limited geographic region or limited industry/product segment. Responsibilities include providing required pre-sale product demonstrations and post-sale installation, training and/or customer service activities and ongoing customer support, including on site clinical in-servicing and go-live support.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description Roles and Responsibilities In This Role You Will - Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
- Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
- Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs. If also taking on team leadership role responsibilities also include: Facilitate team communication and the sharing of best practices
- Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience
- Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives. Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met
Required Qualifications - Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
- Master's or Bachelor's degree preferred in Radiography or Medical Imaging Technology from a reputed University or Hospital
- 3 plus years of experience in clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at least 3 years of commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
- Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l Law is broken.
- Understanding of all Environmental Health Policies (including but not limited to GE HealthCare EHS Policies, GE HealthCare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l Law is broken
Desired Characteristics - Strong leadership skills and presentation (public speaking and lecture experience desired)
- Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
- Fluency in other relevant languages within territory
Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Disclaimer:
GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: Additional Information Relocation Assistance Provided: Yes
Job tags
Salary
