Client Account Manager - Immigration & Visa Services

Location

Delhi | India

Job description

Our esteemed client, a leading provider of Visa and Immigration services, is on the lookout for a dedicated Account Manager to join their dynamic team.

The role may involve occasional travel to various offices in India, as well as visits to clients across the region.

Key Responsibilities:

• Collaborate with client contacts to ensure the achievement of reporting and customer satisfaction targets.
• Lead and manage the team to surpass Client Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Oversee the end-to-end administration of immigration and visa files.
• Monitor external communications and feedback surveys to proactively identify potential service failures.
• Generate timely billing reports to ensure accurate and appropriate invoicing for relocations.
• Effectively handle and resolve complaint escalations.
• Maintain consistency in all written and telephone communications.
• Manage the service delivery of immigration and visa teams, prioritizing client satisfaction.
• Monitor team workload and identify opportunities to enhance efficiency within the immigration and visa process without compromising service delivery.
• Foster and maintain client relationships, serving as the focal point for all communications and conducting regular review meetings at the client's office.
• Ensure visa and immigration application processes are followed and adapted according to client needs.
• Advise clients on all services offered, identifying opportunities to up-sell and cross-sell additional services in collaboration with the business development team.
• Keep all client reports updated and accurate.
• Take ownership of client onboarding, implementation, and review processes, ensuring seamless operations.
• Generate monthly and annual billing invoices.
• Conduct annual appraisals for team members and regular one-to-one meetings.
• Ensure the team is fully trained and aligned with the Company's mission and goals.
• Facilitate comprehensive training for clients to ensure a thorough understanding of the Company's systems.

Person Specification:

• Minimum of 3 years' account management experience within Visa, Immigration, or Travel services in India.
• Proven experience in leading, managing, motivating, and developing teams.
• Excellent communication skills.
• A solutions-driven and organised approach.
• Demonstrated experience working across functions and teams, driving successful outcomes for the business.

If you're ready to take on this exciting role, apply now and be a vital part of our client's success in the Visa and Immigration services landscape!

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