Concentrix
Location
Gurgaon | India
Job description
Job Description: Role: Manager II Experience: 5yrs in Process Excellence Work timing: 11AM to 8PM or 12noon to 9PM (for 5 days) Location: Gurgaon - Building 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Work mode: work from office for 5 days.
Job Description Key Responsibilities Comprehensive understanding of Business Process Outsourcing services Operations & Quality background is must with a combination of Continuous Improvement, Solutions, sound IT understanding is an advantage Past experience of working out of client locations & and has ability to interact across levels with Client and Internal organization Hands on experience on Performance Variability Analysis, Cost Benefit Analysis Working Experience & Expertise in delivery across different industry verticals like Healthcare, Banking, or Insurance At least 02 years minimum, should have been involved in process and consulting improvement assignments and projects Working Experience in RPA platforms like Blueprism, UIPath, Automation Anywhere and other RPA platforms is preferred. Working experience in AI/ Cognitive space like Watson, Amazon Lex, etc. Business Domain expertise and working knowledge Know-how in BPM Tools (e.g. PEGA, IBM BPM, Bizagi etc), and Analytics tools that are used for process optimization in the process life cycle. Strong Project Management skills and ability to coordinate/network across organization Strong Analytical skills and hands on experience on mining data and preparing strong business case/ proposals. Ability to understand client key business drivers, problem areas and is able to articulate to all stakeholders Conduct E2E Process modeling, Create process maps (as-is & to-be) Participate in Due diligence, and should have assisted in metric and data Base lining and opportunity recommendation Should be well versed with Value Stream Mapping Interact with Senior Management & Asset Lead of CNX understands, propose how technology can be built in new solutions. Must to have excellent presentation & communications skill both power point and delivery/presentation Profiles & Attributes: 9+ years of experience Consulting and/or Continuous Improvement experience with another professional services organization Working experience on at least 1 of the platforms for RPA & AI - o RPA & BPM – Blue Prism, Open Span, Automation Anywhere, UI Path, Aheyu, PEGA & others. o AI / Cognitive – Watson/ IBM Bluemix, Kore, Amazon Lex etc o Analytics (Good to have) – R, Python etc. Deep understanding and experience across a minimum of 2 to 3 industries– Telco, Ecommerce/ Retail, Utilities, Banking, Healthcare & Insurance Six Sigma or Lean Certification is a value add Strong Project Management skills and trusted exposure in large assignments High on Analytical skills and hands on experience on mining data and preparing strong business case/ proposals Qualification: Any GraduateJob tags
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