Client Service Coordinator
Location
Secunderabad | India
Job description
Looking for a Rockstar Client Service Coordinator
About Frontier: At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we've never lost a client.
About The Role One of our clients, TVP, is looking for a Client Service Coordinator. TVP NYC was founded in 2012 by Jason Sochol and Omri Bokjo, from noticing non profit merchandise, branding and e-commerce solutions, which helps other organizations to execute on their goals, visions and dreams. TVP's been a part of the launch of hundreds of successful businesses such as ecommerce start-ups and established enterprises which open new stores or launch new items. Merchandise and Sourcing, Operations & Fulfillment, Agency Services, and E-commerce Technology are just a few of its services. Wherever the customers' demands are, TVP's focus is on filling in the gaps. TVP is the missing link in the puzzle!
Job Responsibilities - Have a customer service mentality with a natural desire to reach the best possible outcome
- Thrives working in a fast-paced startup environment and a small team — juggling multiple priorities and making things happen fast
- Have experience using e-commerce tools and enjoys learning new tools and systems (Should be able to execute tasks on Shopify (Returns, exchanges, shipping Questions, etc)
- Work with team to research and resolve open questions
- Excellent written and communication skills
- Should be proficient with Google sheets/Microsoft excel
- Should be emotionally strong and have thick skin while dealing with angry customers/clients
- Impeccable organization skills, attention to detail, and ability to handle high volume and manage your own time
- High customer empathy and the ability to handle objections
- Comfortable using Google suite (Docs, Sheets, Slides, Sites)
- Computer Skills = can easily learn to use new systems (Asana, CS platforms, Front, etc.)
Personal attributes - A flair for sales process with prior experience
- Upbeat, enthusiastic, pleasant personality and attention to detail
- Excellent listening skills and energetic phone presence
- Professional, competitive, determined, and results oriented
- Flexible, open-minded, and able to deliver success despite ambiguity
- Dedicated to tracking and improving performance and efficiency on a daily basis
- Desire to learn a consultative approach to selling our products and services
Job Specific Requirements - 1-2 years prior operations or similar experience
- Excellent internet for video calls
- Ability to work on the US time zones
- Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests)
Compensation & Benefits - Competitive annual salary between $8,500 to $9,500 depending upon the experience
- Health Insurance
- Learning opportunities
- Working in a great culture
Job tags
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