Amazon Music
Location
India | India
Job description
Amazon's D2AS Workflows team creates and manages support content that helps our associates resolve issues for a wide range of products, including Alexa, Fire TV, Tablets and E-readers, as well as digital services like Amazon Music and Prime Video.
The D2AS Workflows team is looking for a Content Developer to join their team on a full-time basis. The role will involve content development for Astro / AC3 (associate-facing content platform) and Cantilever, Message Us, and Product Lifecycle Support (customer-facing platform with self-serve support content). In addition to developing content for D2AS product and feature launches, you will identify opportunities to optimize content quality in order to improve the associate experience and solve customer issues. This role is an excellent opportunity to learn new content authoring and technical skills and gain additional insight into how the Amazon CS network collaborates to provide the best possible experience for our customers. The ideal candidate will have the ability to understand and clearly document complex technical concepts and processes. You will have experience with technical writing, content quality review or testing, and continuous improvement. You are self-motivated and able to work independently with the organizational discipline to track and manage your work for several projects within tight deadlines. The candidate will have proven ability to make quick decisions under pressure in ambiguous circumstances, and will have a record of extraordinary attention to detail and follow-through. You should have a strong quality focus and demonstrate proven innovation to find solutions to increase efficiency. You are a problem solver with an interest in technology and Amazon devices, digital products and services. Key job responsibilities- 2+ years experience in program / project management.
- 2+ years experience creating content - with a portfolio to demonstrate it.
- Experience with coding/content tagging (in HTML, XML or scripting languages).
- Experience with A/B testing.
- Experience effectively partnering with remote and global team members.
- Experience developing and managing content for an international audience.
- Experience in Customer Service.
- Experience in developing technical or troubleshooting content.
- Experience coding in DITA XML, and using XMetal or Oxygen editors, or using Content Management Systems.
- Experience with content metric / data analysis.
- Working knowledge of Agile methodology
- Experience with process and /or customer experience improvement projects.
Job tags
Salary