Team Leader - Operations BPO Team Leader Team Handling Team Manager Team Coach Team Management
International Society for Krishna Consciousness
Location
Kalyan | India
Job description
Pickup Drop from Kalyan Station
Team Leader Male & Female both can Apply Salary : - 25K To 40K
Contact 9175098176 / HR 9175167291 Responsibilities: • Handling the team of 25 To 30 Employees
• Work closely with the team, motivating and coaching them
• Reporting to the Manager Operations
• Manage day-to-day line activities, prioritize and make risk/impact
assessments within existing processes and procedures towards
achieving SLAs
• Ensure training and development plans are maintained for all team
members
• Use company methodology, team input and own initiative to ensure
attendance and retention targets are achieved
• Manage the fair and consistent application of performance
management and disciplinary measures as necessary
• Support the Operations Manager to highlight operational risks and
areas for improvement
• Lead and inspire a team of sales agents to deliver excellent levels of
individual/team performance and customer satisfaction
• Keep up to date with any industry changes affecting the business
and relaying this knowledge back to the team
• Work with the management team to identify and deliver positive
change and business efficiencies
• Deliver the allocated part of the operation within agreed budgets,
service levels and business targets
• Escalate any appropriate problems to senior management
Required Skills and Experience:
• Team management experience
• Coaching and communication skills
• Excellent leadership and communication skills
• Strong coaching and people-development skills through call
listening, quality feedback, etc.
• Ability to think on feet
Job tags
Salary
