SGS Technical Services Pvt. Ltd
Location
Thane | India
Job description
Process : VFS Day shift (International Process)
Shift Timing : 8:00 AM to 5PM Working Days : 5 Week Offs : Sat/Sun fixed - HSC/Graduate with Minimum 6 months of experience - Excellent Communication Mandatory Roles and Responsibilities Customer Interaction: - Respond to customer inquiries and provide information about products or services. - Handle and resolve customer complaints in a timely and efficient manner. - Ensure customer satisfaction by delivering exceptional service. Communication: - Communicate effectively with customers through various channels, such as phone, email, and chat. - Provide clear and concise information to customers regarding products, services, and policies. Problem Resolution: - Identify and assess customers' needs to achieve prompt resolution of issues. - Collaborate with other departments to resolve complex customer problems. - Escalate issues to the appropriate channels when necessary. Product Knowledge: - Maintain up-to-date knowledge of products, services, and company policies. - Train and educate customers on product features and usage. Documentation: - Accurately document customer interactions, issues, and resolutions in the customer support system. - Generate reports on customer support activities as required. Quality Assurance: Adhere to established quality standards in customer service delivery. Participate in quality assurance programs to continuously improve service quality. Team Collaboration: Collaborate with team members to share knowledge and best practices. Contribute to a positive and collaborative team environment. Qualifications: - High school diploma or equivalent; Bachelor's degree preferred. - Proven experience in customer support or a related field. - Strong communication and interpersonal skills. - Ability to handle challenging situations with patience and professionalism. - Excellent problem-solving skills. - Familiarity with customer support software and systems. - Ability to work in a fast-paced environment. Additional Requirements: - Availability to work in shifts, including weekends and holidays. - Strong multitasking abilities. - Willingness to undergo training and development as required.Job tags
Salary