Stalwart Management Consulting
Location
Bangalore | India
Job description
VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Kindly share the profile summary in below format covering all –
Reports to: Head of the vertical
Responsibilities:
Strategic:
Operational:
Investor Satisfaction:
Customer Satisfaction:
Employee Satisfaction:
Skills
Key Performance Indicators:
Success Profile
Experience Critical: • Post graduate degree • 20+ years of contact centre related experience with at least eight years’ experience in an executive leadership role • Proven experience in developing and implementing efficient workforce strategies • Hands on experience with complex project management
| Know-How Critical: • Through knowledge of technological frameworks and processes, ability to understand changing WFM landscape dynamics & translating them into actionable strategy • Strong understanding of Financial management (Pricing, P&L & Financials) • Budgets Desirable: • Knowledge of domain (Healthcare, BFSI, T&M, Communication Media Technology )
|
Personal Attributes/Traits • Consultative • Resilient • Decisive & Action oriented • Achievement oriented • Creative • Socially confident • Eager to learn
| Competencies • Business Foresight –Ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities • Influencing stakeholders • Managing Transformation – Ability to work and lead transformations in a dynamic environment • Fostering partnerships with internal and external stakeholders • Working across boundaries • Driving Excellence • Leading Teams |
WFM,RTA
Designation: WFM - VP - Mumbai/Bangalore
Vacancies: 5
Experience: 20.0 Year(s) - 30.0 Year(s)
Job tags
Salary
Rs 30 lakh p.a.