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WFM - VP - Mumbai/Bangalore


Stalwart Management Consulting


Location

Bangalore | India


Job description

VP WFM- Bangalore or Mumbai

Hope you are doing well! as per our discussion please find attached the job description and below the required details.

CTC- 75 LPA including 25% variable

 

Kindly share the profile summary in below format covering all –

 

 

Reports to: Head of the vertical

Responsibilities:

Strategic:

Operational:

Investor Satisfaction:

Customer Satisfaction:

Employee Satisfaction:

Skills

 

Key Performance Indicators:

Success Profile

Experience

Critical:

• Post graduate degree

• 20+ years of contact centre related experience with at least eight years’ experience in an executive leadership role

• Proven experience in developing and implementing efficient workforce strategies 

• Hands on experience with complex project management

 

Know-How

Critical:

• Through knowledge of technological frameworks and processes, ability to understand changing WFM landscape dynamics & translating them into actionable strategy

• Strong understanding of Financial management (Pricing, P&L & Financials)

• Budgets 

Desirable:

• Knowledge of domain (Healthcare, BFSI, T&M, Communication Media Technology )

 

Personal Attributes/Traits

• Consultative

• Resilient

• Decisive & Action oriented

• Achievement oriented 

• Creative 

• Socially confident 

• Eager to learn

 

Competencies

• Business Foresight –Ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities

• Influencing stakeholders

• Managing Transformation – Ability to work and lead transformations in a dynamic environment

• Fostering partnerships with internal and external stakeholders

• Working across boundaries 

• Driving Excellence

• Leading Teams

 

WFM,RTA

Designation: WFM - VP - Mumbai/Bangalore

Vacancies: 5

Experience: 20.0 Year(s) - 30.0 Year(s)


Job tags



Salary

Rs 30 lakh p.a.

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