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Location

Indore | India

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Job description

Job Brief

Seeking an individual with exceptional Hindi and English communication skills, a solid grasp of the stock market, and proficiency in

customer engagement and retention. The ideal candidate should be adept at working with business numbers, contributing to effective

communication strategies across digital channels to meet company goals and enhance brand image. If you possess these skills, join us

to drive success in client interaction and retention.

Currently we are a bunch of approx. 30 team members working on two primary products at Swastika – trading application and internal

CRM tool. All our requirements and features are gathered around these two products. As a stock broking company, we have created set

of our own REST APIs for stock-trading technology vendors. We are building stock- trading and investment products on top of these

APIs.

Tech Stack That We Work Upon

• Backend – ASP.Net & .Net Core
• Database – MSSQL
• Frontend – Angular 7+ / UI
• Mobile – Android (Majorly Flutter)
• Hosting – Currently managed at a data center in Mumbai, Chennai, AWS

Key Responsibility

• Planning - Create engagement for clients at every step of their journey with Swastika, what content should be sent through which

mode of communication Should know which mode works best for which stage, a client is in.

• Create targeted engagement campaigns, planning communication strategies, analyzing performance metrics, and conceptualizing innovative client engagement methods. From all the Marketing Channels – email/SMS/WhatsApp/push notifications/in-app messaging etc.
• Communication and Engagement campaign - should be very clear with the purpose and content that what has to be sent Campaign can come up with several offers, research, dos and don'ts, etc.
• Analyzing – The KPIs would include, percentage of customers activated, percentage of customers retained through digital communication. Analyze the performance of each communication and changing it accordingly. Prepare the summarize report on the basis of customers' actions to enhance the communication strategy.
• Designing and Conceptualizing – Collaborate with in-house design and editing teams to conceptualize visually appealing content. Ensure logical alignment with the company's goals and strategy, uplifting the brand image in every communication

Job Specification

• Exceptional interpersonal and communication skills (written and verbal ) with the ability to effectively engage at all levels to better understand the need of communication
• Proven track record of successfully implementing testing strategies and initiatives.
• Excellent problem-solving and decision-making abilities.
• High level of integrity and ability to handle sensitive and confidential information.

Job Specification

• Job Function: Communication design and Client Engagement
• Industry: Fintech / Stock Broking / Finance
• Department: Product
• Employment Type: Permanent Job, Full Time
• Qualification: Any Graduate / Post Graduate / B.Des / M.Des. / Any certificate into communications design will be added.
• Job Location: Indore (Work from Office)
• Number of position: 1
• Relevant Experience: Minimum 3 years
• Salary: depends on experience or on last withdrawal.
• Reporting to: Chief Product Officer / Head Of Digital Marketing
• Evaluation Period: 90 days from the date of joining. (Following the initial evaluation period, a progression and performance review will be conducted to assess performance to-date, and to clarify or modify this arrangement, as the need may arise.

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Job tags

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Salary