Simpl
Location
Bangalore | India
Job description
Simpl is India’s foremost Checkout Network, making payments invisible and money intelligent. The company is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time. With more than 26,000 merchants and millions of users pan-India, Simpl envisions creating a frictionless and inclusive digital payments experience for India that empowers and fosters trust between merchants and their customers. Established in 2015 by Nitya Sharma, an investment banker from Wall Street, Simpl is one of the fastest growing Checkout Network service providers in the country and works at the intersection of customers, merchants and technology. To empower its mission, Simpl has brought on-board some of the marquee investors from across the globe including Valar Ventures and IA Ventures. As a people-focused organization, Simpl has also instituted industry-first people policies which includes pet adoption, wellness, examination and menstrual leaves among many
Experience - 1+ Year Skills: 1. B.E/B.Tech in Computer Science, Engineering, or equivalent experience 2. 1+ years of overall development or technical support experience 3. Excellent written and oral communication, ability to express thoughts logically and succinctly. 4. Good to have knowledge of REST ( methods GET/PUT/POST, etc), XML/SOAP, web services, web application development, and industry-standard commerce systems 5. Experience in debugging backend logs 6. Effective organizational skills to maintain a consistently high standard of operations in a busy environment 7. Effective prioritisation and time management confidence to drive and manage large conference calls Roles/Responsibilities:- 1. Perform a deep dive and conduct a detailed Success Rate analysis to identify the root causes of the payment issues and work with the internal stakeholders and external partners to resolve them 2. Work closely with customer support teams to provide technical insights and solutions, ensuring a positive experience for our customers. 3. Understand the risks/opportunities with various implementations and help in improving the overall system performance 4. Understand the problem, define severity, and propose a workaround during crisis times while still working on the end-to-end solution 5. Take charge of all technical operations tasks related to payment success, ensuring the efficiency and reliability of our payment systems. 6. Monitor payment success rates round the clock, proactively identifying and addressing any potential issues to maintain optimal system performance. 7. Investigate and resolve technical issues related to payment success, collaborating with cross-functional teams to implement effective solutionsJob tags
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