Genpact
Location
Hyderabad | India
Job description
Assistant Manager-Functional Management - ANA010440
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager-Functional Management
Responsibilities
In this role, the shortlisted candidate will be responsible to perform the following:
· Support End Users (Software): Act as the primary point of contact for end-users of marketing software. Provide timely and effective support to address their queries and issues.
· Case Management: Manage and track cases reported by end-users. Ensure timely follow-up and resolution, maintaining a high level of customer satisfaction.
· Follow the Case with Our Technical Team: Collaborate closely with the technical team to communicate issues and work together on solutions.
· Test Release: Participate in the testing and validation of software releases to ensure their functionality and quality.
· Defect Management with Our Technical Team: Document and manage defects, coordinating with the technical team for timely resolutions.
· Users Training: Conduct training sessions for end-users to enhance their understanding of marketing software and maximize its potential.
· Data Quality: Ensure data quality by validating and maintaining accurate information within the marketing software.
· Sales Force Knowledge on how to create an opportunity in SFDC, Sales Pipelines and Service Contract Agreement understanding.
· Someone who has the strong knowledge of Healthcare with the understanding of Entitlement, Products, Segments and Modalities etc.
· Availability within EMEA Time Zone: Able to work within the European, Middle Eastern, and African (EMEA) time zone to facilitate communication and collaboration with global team members. (Till 5:30 PM CET).
Qualifications Minimum qualifications
· B.E (Comp.Sc)/M.C.A/M.Sc (Comp. Sc) or equivalent
Preferred qualifications
· Bachelor of Engineering /Master of Computer science/Application
· Prior work experience of relevant years’ desirable
· Prior experience of dealing with Sales Force and Healthcare Applications
· Good functional knowledge
· Good Project Management Skills
· Team Handling Capabilities
· Good interpersonal skills
· Good communication skills
· Excellent technical knowledge on Healthcare and SFDC Projects
· Familiarity with Salesforce Customer Relationship Management (CRM) system and its integration with marketing processes.
· Proficiency in Excel for data handling, analysis, and reporting purposes.
· Strong verbal and written communication skills, enabling effective interaction with team members, stakeholders, and end-users.
· Previous experience in managing and working with medium to large-sized teams, understanding team dynamics and the ability to collaborate effectively.
· Experience in SFDC on how to find out leads, create an opportunity etc.
· Collaborate closely with the technical team to communicate issues, discuss possible solutions, and ensure timely fixes and updates.
· Person should know what Service Contract Agreement (New / Expired / Renewal) is.
· Should have strong concept in SFDC.
· Exposure to SDLC models
· Any MVP/MCSD Certified (Preferred)
Job tags
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