Senior Service Delivery Analyst, Cloud Services, Capital Markets
Location
Pune | India
Job description
Department: Cloud Services
Employment Type: Permanent - Full Time
Location: Pune
Description Calypso Technology and Axiom SL have merged to form a new company, Adenza. Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team And Role Overview We are looking for a Cloud Experience Analyst to assist a growing team responsible for providing a best-in-class service to the largest financial institutions across the globe in the regulatory space. If you have the curiosity to learn new technology and thrive from building new relationships, this position may be right for you.
Responsibilities - Act as a delivery manager and assist our Cloud clients in the context of onboarding during the implementation of our Capital Market and Regulatory Reporting solutions.
- Handle all project deliverable ETAs and create the relevant subtasks
- Create and maintain checklists for tracking purposes
- Work directly with our implementation team and customer to inform, plan, and coordinate all aspects of Cloud Integration
- Promote implementation of best practices and technical guidance
- Work closely with our Cloud Operations team to breakdown and schedule implementation tasks
- Follow-up Cloud onboarding issues and ensure Support and Engineering are provided with all relevant information
- Maintain consistent client-facing implementation documents as well as internal procedures and implementation methodology
Skills And Requirements - Minimum of 3 years working in IT projects within the capital markets industry
- Must have had exposure to a project environment or have support experience (at least 2 years) from a technical or functional perspective
- Bachelors and/or Masters degree in Computer Science or I.T
- Good communication skills. Will be working hands-on with customers and other Adenza departments
- Ability to articulate procedures and create a re-usable reference document
- Excellent attention to detail, an organized approach in a multi-tasking environment, and strong problem-solving/facilitation abilities
- Understanding of Cloud projects
More About Us Our Office: Adenza Pune is located on the 8th floor of Baner One Tower, situated on Pan Card Club Road. Good locality with connectivity to Balewadi Highstreet, Pashan Hill, Mumbai-Pune Expressway, Hospitals, Schools, and shopping malls. One can reach these places within a 10–15-minute drive from our office. Our office currently accommodates 120 employees with 5 conference rooms. Our cafeteria is well stocked with plenty of coffee, a vending machine, games, a projector, and a TV.
Why Apply: Adenza's mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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