Location
Ludhiana | India
Job description
FUNCTION/AREA
Patient Care Services
REPORTING TO
Head – Operations
PURPOSE OF THE ROLE
To lead & guide the team under specified policies & procedures of Medicover Fertility. To achieve set target (Financial), keep the team motivated (Employee Engagement and Learning & Development) & help achieve high standards of customer satisfaction (Customer Engagement).
MAIN INTERFACES
- INTERNALLY: Clinicians, Nurses, BDM, Finance, Operations and Other Support Function Teams
- EXTERNALLY: Patients & attendants, Visiting doctors, Executives of outsourced lab and radiology facilities.
KEY TASKS & RESPONSIBILITIES
- Revenue generation
- Creating roadmap and plan for business development in coordination with BDM team
- Creating roadmap and plan for CME, camps, doctor’s visit, events and all other related events to promote the brand
- Create SOP and lead in development / knowledge of process flow.
- Manage Front office operations effectively.
- Roster and leave planning with prior approvals.
- Ensure regular departmental training to patient care executives and provide regular feedback to seniors.
- Assist in handling all customer’s related issues are closed on a satisfactory note acceptable to customer as well as the management.
- Ensure all incidents and events are properly documented and escalated to prescribed levels and Quality department.
- Ensure the required reports are generated for the purpose of management as well as MIS.
- Does gap analysis for proactive measures to be taken to avoid any adverse situations.
- Regularly counsel and guide staff for any work as well as growth related issues ensuring the team satisfaction.
KEY SKILSS REQUIRED
- Business development mindset
- Operational know how
- Pleasant Personality
- Eye for detail.
- Effective Manager & a Team Motivator
- Strong Inter personal, Communication and stress management Skills.
- Customer Relations Management Skills.
- Software Handling Skills or ability for the same.
EDUCATION/PROFESSIONAL EXPERIENCE: –
Essential: Graduate /Diploma /degree in Hospitality / hospital management
Industry Preference: Healthcare /Service
Experience: Min. 5-8 years
centre manager,operation manager
Designation: Centre Manager - Rohtak
Vacancies: 4
Experience: 5.0 Year(s) - 12.0 Year(s)
Job tags
Salary
