Desktop Support Executive

Location

Barasat | India

Job description

We are seeking a highly skilled and motivated IT Support Engineer to join our dynamic IT team in the Fintech industry. As a Desktop Support Engineer, you will play a crucial role in ensuring the seamless operation of our IT systems, both on-site and remotely.

Responsibilities & Skills:

1. Desktop and Laptop Support:

• Proficiently troubleshoot desktop and laptop issues.
• Provide remote support for users.
• Administrate Windows operating systems and related issues.
• Manage Domain Clients, VPNs, LAN/WAN, etc.

• Hardware and Network Management:

• Handle laptop hardware issues.
• Manage branch network infrastructure.
• Administrate printers/scanners and CCTV systems.

• Application Support:

• Install and troubleshoot desktop applications (MS Office, Open Source Office Suites, O365, Outlook, Zoom, etc.).

• IT Issue Resolution:

• Manage ticketing system for timely issue resolution.
• Conduct on-site and remote resolution of hardware, software, and networking issues.
• Prepare & Provide training sessions for basic self-help and troubleshooting.

• IT Equipment Management:

• Install and configure new IT equipment.
• Perform PC refresh, deploy new hire installs, manage PC moves, and retirements.
• Identify manufacturing defects and coordinate with warranty services for top brands.

• Flexibility:

• Willingness to travel to branch locations for initial setup or to resolve blockers if required.

Job tags

Salary