Avaya
Location
Hyderabad | India
Job description
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at
• Respond to incoming requests for support Avaya support personnel
• Remotely diagnose and troubleshoot complex problems across multiple products and UC/CC disciplines
• Able to articulate complex solutions to varied audiences
• Ability to effectively work within the team and with external stake holders such as platform architecture and IT teams when necessary to isolate, resolve, and prevent issues.
• Excellent time manager, able to analyze data, consume technical architectures and troubleshoot quickly
• Excellent customer service skills, comfortable interacting with customer staff of all levels of technical acumen
• Extensive experience with virtualization technologies, VMWare, various SAN technology etc
• Strong networking understanding to drive VoIP troubleshooting, specifically ability to perform, and interpret packet captures, processing down to the target in
large data sets.
• The SSE will provide mentorship and guidance to junior engineers.
5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent
10 - 12 Years of Experience
Bachelor degree or equivalent experience
Master degree or equivalent experience
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at
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