Director - Networks & IT Security
Location
Bangalore | India
Job description
Director - Networks & IT Security
Department : Infrastructure Management (BP15060)
UD Digital Solutions & IT Infrastructure &
Service Management Core Infrastructure (Network and Datacenter) Director - Networks & IT Security UD DSIT DSIT governs the overall Process and IT efficiency within UD Business. The function drives the usage of common processes, IT systems and infrastructures.
Infrastructure & Onsite Services Infrastructure & Onsite Services is in charge of all UD IT infrastructure services. As a partner delivers the majority of these services, the mission is focused on governing and controlling this partner and managing the remaining IT infrastructure delivery teams in UD.
Service Management The mission of Service Management is to Develop and Govern the Infrastructure Services while ensuring their delivery and usage. By that, service management contributes to UD's business competitiveness by delivering standardized and fit-for-purpose infrastructure services and maintaining a balance between time to market, cost, and quality.
We are now looking for a Manager, Service Management - Core Infrastructure. You will report to the Director of Service Management within UD DS & IT/ Infrastructure & Operations/ Service management in this role.
Role mission & context The Core infrastructure Portfolio includes network and security services.
You are responsible for managing a global team, driving its performance, financial results, and long-term development. You have a key role in managing and optimizing the service developments and deliveries to UD Business in your scope. You operate in a global context, having a number of interfaces with UD stakeholders, to the main infrastructure partner and also to other strategic and tactical partners . Key Responsibilities - New service development, architecture and innovation
- Responsible for the service development projects in your service portfolio including budgets and steering of project activities
- Responsible for steering and key architecture and roadmap decisions in all transformation projects impacting own portfolio
- Contribute to IT Long Term Plan, strategic targets and policies and responsible to define and drive them in areas within own portfolio scope (notably target infrastructure architecture)
- Lead IT infrastructure services innovation within own portfolio scope
- Service Delivery Management
- Ensure that all services are delivered according to contracted supplier obligations for cost, volumes and quality, in case of SLA defaults ensure a) that UD obtains contractually warranted compensation and b) that service improvement plans are defined and implemented
- Service Level Management: for new and changed services, define the services KPIs, PIs and metrics, and specify service level targets
- Formal validation of supplier invoices and, in case of discrepancies, ensure corrections
- Accountable for proper incident & problem management with the suppliers and act as an escalation point in case of SLA violations
- Accountable for continuous improvement of the services and of the operational process interactions between UD and partner companies
- People management and stakeholder management
- Manage direct reports who, in their turn, functionally manage large supplier teams and project team
- Manage consultants supporting their own line organization and projects within their own portfolio
- Manage and continuously develop and improve the relationships with global and multicultural UD and partner teams - spanning commercial, strategic, tactical and operational aspects
- Within UD, interact with DSIT and business teams regarding requirements, usage, cost and improvements of outsourced services and new service development and act as escalation pointand as required co-ordinate activities between other parts of the UD organization and external partners
- Outsourcing partnership management: financial, contractual and commercial management of existing, changed and new services
- define and follow-up service delivery budgets and runtime cost budgets for whole outsourcing scope of own portfolio
- Monitor achivement of outsourcing business case for own area
- Conduct negotiations regarding contractual and commercial changes within own portfolio regarding changes of existing services and introduction of new services
- Support other teams in UD IT in defining and monitoring their investment budgets related to UD owned IT infrastructure assets
- Manage suppliers relationships related to services development and deliveries both with main Outsourcing partner
- Strategic and tactical responsibility for relationship with the other UD IT strategic and tactical infrastructure partners (see also software asset management below)
- Responsible for Product Management of retained infrastructure products within own portfolio: UD cost center structure, budgeting and follow-up according to targets
- Responsible for software asset management:
- within own portfolio of services, responsible for optimization of software usage and compliance, including current and future volumes, costs and contractual models for software
- Contribute to the optimization of the overall financial model of software under UD contracts (some of which are under outsourcing partner operational responsibility) as well as software included in outsourcing partner's services
Required Leadership Skills Have demonstrated strong leadership skills on the UD 'Leading People' level, specifically:
- have the ability to drive for results
- have excellent prioritization skills and ability to eliminate roadblocks
- have a leadership characterized by high level of integrity and trust
- have a strong customer focus
- have a leadership style characterized by fairness to direct reports
Given a) the seniority and responsibility level of direct reports and b) the size of managed outsourced organization and the virtually functional management of the latter c) the complexity and magnitude of the whole outsourcing relationship - the actual leadership requirement is on the Leading Leaders level, in particular regarding the following:
- Making complex decisions (including Learning on the fly and Problem solving)
- Creating the new and different (including Strategic agility and Innovation management)
- Getting work done through others
- Managing work processes
- Managerial courage / standing alone
- Organizational agility
- Inspiring others (including Motivating and Building strong teams)
- Negotiation and Composure
- Bottom-line focus (including Action-oriented, Perseverant, and Driving for results)
We can offer You get an opportunity to work with highly skilled colleagues in an exciting, global environment that provides opportunities to develop professionally and personally. You will be key in building the new UD Infrastructure & end user organization. You will work in close collaboration with various stakeholders inside as well as outside the UD.
At UD we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc
Location: India, Bangalore
Travel required: Occasional
Application screening will start immediately, we look forward to receiving your application as soon as possible.
Required Competencies And Experience - University/Master's Degree or equivalent in relevant area
- Service oriented mindset and business mindset
- Experience of governance : directing, planning and monitoring of IS/IT services
- Proven experience in leading, developing and coaching people
- Experience from leadership in a global context
- Strong experience with Core Data center Infrastructure Services
- Experience with steering of projects and programs
- A good ITIL experience is a plus
- Excellent communication & presentation skills
Complete proficiency in English
About UD Trucks Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.
We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:
Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.
Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.
Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.
Job tags
Salary
