Location
Work from home | India
Job description
RPA Development
- Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines.
- Have a solid understanding of RPA tools and related technologies.
- Design, develop, and implement software bots using RPA technologies.
- Work with business stakeholders and IT teams to determine requirements and design solutions, understand and can articulate business processes to drive business values.
- Familiar with Edwards existing systems or can quickly learn to get up to speed.
- Conduct testing and debugging of RPA bots to ensure they function correctly.
- Stay up-to-date with emerging RPA technologies and advancements.
- Prepare and maintain technical documentation and training materials.
- Contribute to the development of RPA best practices and standards within the organization.
Production Support
- Provide L1 - L3 support to RPA bots in Production as assigned, with a focus on L2 - L3.
- Analyze incidents assigned to the RPA Support Group, perform triage, and determine and assign priority (P1 - P3) to incidents in ServiceNow.
- Perform in-depth production incident troubleshooting, resolve any production incidents (L3) within defined SLA, and monitor the fixes to ensure the bots function correctly.
- Provide technical support and maintenance of RPA solutions.
- Resolve P1 incidents effectively with RPA team, business stakeholders and other IT or business partners.
- Perform Root Cause Analysis on P1 and P2 incidents.
- Support RPA CoE to continuously improve RPA operations.
- Build and update knowledge base from incident and problem tickets.
Qualifications and Experience:
- Degree in Computer Science or its equivalents.
- At least 5 years of relevant experience in Robotic Process Automation (RPA) technologies.
- Excellent working knowledge in RPA UiPath as a developer.
- Developed and launched 10+ RPA solutions in an enterprise scale production environment.
Preferred Qualifications:
- Medical device industry experience.
- Experience working in a regulatory industry preferred.
- UiPath Developer Accreditation is mandatory.
- Strong knowledge and understanding about UiPath REFramework architecture.
- In-depth knowledge of RPA technologies.
- Proficient with other programming languages such as .net, C#.
- Proficient with SQL Server and SQL queries.
- Experience in maintaining and developing RPA Bots.
- Intelligent Document Processing (IDP) experiences preferred.
- Problem-solving, organizational, analytical, and critical thinking skills.
- Strong troubleshooting skills and experience to resolve critical & complex incidents.
- Excellent communication skills and ability to handle communication at different levels and diverse population.
- Well versed with ITIL Concepts - Incident, Problem, Change and Release Management and Knowledge management.
- Ability to manage competing priorities in a fast-paced environment.
Job tags
Salary
