Hyatt
Location
Mumbai | India
Job description
Possess full and accurate information about all F&B outlets, promotions and special events. Provide customers with any required information related to all F&B outlets, promotions and special events. Handle all F&B inquiries coming through phone and e-mails. Handle bookings for all F&B outlets before the outlets are open. Handle group inquiries and bookings for F&B outlets, prepare offers and contracts for groups. Advice and recommend food & beverage choices to customers while making offers. Handle pre-payment for F&B reservations and special events bookings if needed. Create reservations in Reserve Out system and clearly indicate all notes and preferences of the customer. Proceed with table allocation if needed. Confirm and reconfirm bookings for all F&B outlets before outlets are open.
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Job tags
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