Service Desk Engineer

Location

Secunderabad | India

Job description

Company Description

TAGLET is a Chennai-based consulting company that offers Staff Augmentation, Interview as a Service, and Training Academy services. We provide highly qualified resources and staff augmentation services to help our clients stay on top of the latest technologies and trends. Our Interview as a Service offering helps our clients save time during the interview process. Our Training Academy offers best-in-class and market-relevant training and certification for data protection, ISO 27001 Information Security Management System, Enhanced Quality Management System, and process improvement methodologies.

Role Description

This is a full-time hybrid role as a Service Desk Engineer located in Chennai with flexibility for some remote work. As a Service Desk Engineer, you will be responsible for providing technical support, troubleshooting, customer service, and help desk support. You will also work closely with the Service Desk team to ensure that all customer support requests are responded to quickly and effectively.

Qualifications

JD :

1. International Voice Call Support exp.
2. Should have basic technical knowledge of troubleshooting outlook, basics of networking concepts like IP address, protocols etc.
3. 1-2 years of technical service desk engineering exp.
4. Should not be a fresher and not from 'Customer Support' background. Need technical support profiles.
5. Rotational Shift

• Interviews : 2 rounds - Versant test and virtual technical interview.

Job tags

Salary