Dotflick Solutions
Location
Guwahati | India
Job description
Role : IT Infrastructure SupportJob description :- As per your job role, you will be mainly responsible for the smooth running of IT hardware and software at the entire site. - Installing and configuring computer hardware operating systems and applications- Monitoring and maintaining computer systems and networks- Troubleshooting system and network problems and diagnosing and solving hardware or software faults- Regularly testing and maintaining the IT infrastructure- Giving remote support to users if required- Maintaining zero or negligible downtime for the current multiple sites as well as new upcoming site- Keeping up to date documentation of IT inventory- Providing support, including procedural documentation and relevant reports- Following diagrams and written instructions to repair a fault or set up a system- Supporting the roll-out of new and upgraded applications- Setting up new users' accounts and profiles and dealing with password and domain issues- Responding within agreed time limits to end user calls- Working continuously on a task until completion (or referral to third parties, if appropriate)- Prioritizing and managing many open cases at one time- Connecting with vendors and OEMs for warranty/after sales service and other tech requirements- Understanding SLA and Compliance and adhering to it- Keeping entire site up and running and managing team of tech personnel.- Maximize use of hardware and software by training users; interpreting instructions; answering questions- Prepare reference for users by writing operating instructions and maintaining Dos and DONTs list- Maintain historical records by documenting hardware and software changes and revisions- Rapidly establishing a good working relationship with users and colleagues- Testing and evaluating new technology- Conducting electrical and technical safety checks on computer equipment- Providing daily call reports to your reporting manager- Adhering to the company rules and policies- Carrying out any other tech support activity as required by the organization (ref:hirist.tech)
Job tags
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