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Location

Gurgaon | India

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Job description

Dear Folk

We are hiring for Billing Executive Role :

Interact with the clients via Chats, Calls, and Emails for billing support queries.  Review open/overdue/probable accounts from weekly ageing report.  Provide client service with regards to sending statements, process client refunds/credit, resolves client-billing problems and applying good client service in a timely manner via call, chat and e-mail.  Research and respond to billing inquires, disputes, or unusual transactions assigned by Supervisor  Exercise professional judgment and positive communication with client regarding billing and payment queries and resolving past due accounts.  Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, non-collectable amounts are accounted for, and miscellaneous differences are cleared.  Collaborate with various stakeholders (Accounts Receivable, Finance, Legal, Sales, Support, Retention) to resolve client disputes and queries, to establish and maintain good client relationships, both internally and externally  Negotiate with client on past due amounts and create and enforce approved payment plans.  Ad hoc projects as assigned by Supervisor.  Assist Company Retention Team on Churn and Credit requests.  Provide weekly and monthly collections reporting to direct supervisor.  Perform collection activities, including follow-up enquires, agreements on past due accounts, engaging team on complex collection matters.  Monitor high-risk accounts and ensure timely escalation of challenges to supervisor.  Provide assistance to clients via use of CRM, Accounting ERP and Billing process tools. Skill Requirement:  Excellent oral and written communication skills.  Working with US process/International voice process with 2+ year will be an added advantage.

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Job tags

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Salary