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Client Success Manager


Spoors


Location

Secunderabad | India


Job description

Spoors is looking for Client success manager / Business Analyst with 2 - 3 years of experience in Business analysis or a related field. Any product experience is preferred.

Location: Hyderabad (Work from Office only)

Responsibilities

· Evaluating business requirements, uncover areas for improvement, and developing & implementing solutions.

· Leading ongoing reviews of business processes and developing optimization strategies

· Performing requirement analysis & feasibility assessment for faster decisions

· Effectively communicating insights and plans to cross – functional team members and management.

· Documenting all meeting discussions and tracking closure

· Provide training & coaching to juniors and client team.

· Perform user acceptance tests (internal and external)

· Monitoring deliverables and ensuring timely completion of accepted projects / tasks

· Should support in pre-sales activities viz., BRD and feasibility assessment, drive POC projects, presentations,

· Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

· Maintain user confidence and protect operations by keeping information confidential.

· Prepare technical reports by collecting, analysing and summarizing information and trends.

· Contribute to team effort by accomplishing related results as needed.

· Validate resource requirements and develop cost estimate models.

· Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group.

· Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making.

· Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees.

· Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.

· Review a variety of areas including operations, purchasing, inventory, distribution and facilities.

· Understand and communicate the financial and operational impact of any changes.

· Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes

· Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.

· Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.

 

Requirements :

· Exceptional analytical and conceptual thinking skills

· Basic understanding of Java, HTML, MySQL concepts is preferred

· Excellent documentation skills

· Experience in creating detailed reports & giving presentations to internal stakeholders & clients

· Expert in Microsoft Word, Excel, Visio, etc., including DML flowcharts, FRS and BRD documentation

· A track record of adhering to commitments

· Excellent planning, organizational and time management skills

· Excellent team player and leading things towards closure at quickest possible time

· Ability to impact operations and effect change without being confrontational

· Detail oriented, analytical and inquisitive

· Ability to work independently and with others

Business Analyst top skills & proficiencies:

· Analysis

· Teamwork

· Software Maintenance

· Process Improvement

· Microsoft Access and/or SQL experience

· Big Picture Thinking

· Work Well Under Pressure

· Communication

· Problem Solving

· Critical Thinking & Relationship Building


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