Customer Support Associate - Voice

Location

Kakkanad | India

Job description

Customer Support Associate

Salary: ₹17,000 to ₹23,000 per month

Location: Infopark, Kakkanad, Kochi, Kerala

Experience: 1 to 3 years in BPO / Customer Support voice process (Fresh candidates will be considered if they have fluency in English)

Qualifications:

• Excellent fluency in English
  
• 1 to 3 years of experience in BPO or Customer Support voice process
  
• Strong communication and interpersonal skills
  

Responsibilities:

1. Respond to Customer Queries:  Address customer inquiries promptly and accurately through phone, email, or chat.

2. Identify Customer Needs: Understand customer needs and assist them in utilizing specific product features effectively.

3. Product Malfunction Analysis: Analyze and report product malfunctions by testing different scenarios or impersonating users.

4. Database Updates: Update internal databases with information regarding technical issues and valuable customer discussions.

5. Communication of New Features: Inform customers about new features and functionalities.

6. Issue Resolution Follow-Up:  Follow up with customers to ensure timely resolution of their technical issues.

7. Customer Feedback: Gather customer feedback and communicate insights to Product, Sales, and Marketing teams.

8.Training Assistance: Assist in the training of junior Customer Support Representatives.

Requirements

• Experience: 1  to 5 years in Bpo / Customer Support voice process
  
• Candidate Should have excellent fluency in English
  

Job tags

Salary