Minteworld
Location
Mumbai | India
Job description
Role     : Customer Relationship Management Executive
Company   : ALYF Company Mumbai.
Work type  : Onsite Full time
Location   : Vikhroli and Chembur
Required Experience: 2-4 years
Qualification :Bachelor's degree
Working Days : 6 Days (Monday to Saturday)
Salary    : Open BudgetÂ
Key Responsibilities:
1. Customer Support and Assistance: Respond promptly to customer inquiries via various communication channels (phone, email, in-person) and provide accurate information regarding properties, pricing, availability, and relevant processes.
Guide customers through the buying, selling, or renting process, providing detailed explanations of documentation requirements, legal procedures, and financial considerations.
2. Relationship Management: Build and maintain strong relationships with customers to understand their preferences, needs, and expectations.
Follow up with customers to gather feedback, address concerns, and ensure satisfaction with the services provided.
Anticipate customer needs and provide personalized recommendations or solutions to enhance their experience.
3. Documentation and Administration: Ensure accurate and timely completion of necessary documentation (KYC, Payment receipt, Agreements) and other legal documents.
Coordinate with internal teams, including sales, marketing, and legal, to ensure seamless and efficient processing of customer requests and transactions.
Maintain organized MIS and up-to-date customer records and databases.
4. Conflict Resolution: Handle customer complaints, disputes, or conflicts professionally and empathetically, aiming to find mutually satisfactory resolutions.
Escalate complex or unresolved issues to the appropriate departments or management, following established procedures.
Please send your updated resume, if you are interested in above requirement.
Thanks & Regards,
Nithish Kumar
Senior HR Executive
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Job tags
Salary
