BPO
Location
Pune | India
Job description
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
Process Manager Role & responsibilities: Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program Oversee the 90-Day On-boarding program. Ensure that the employees in the Program attend KM trainings programs Conduct sessions to explain the concept of Performance Appraisals in the Organization. Help new managers with evaluating their subordinates. Conduct exit interviews within timelines Timely closure of PIP cases Carry out the HIPO development and Career discussion programs for the identified group Monitor PIP for bottom performers in the Program Attrition management for the Program/process Target to reduce Grievance Level up to ZERO percent. Plan & organize fun on floor events Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders Create all necessary reports and dashboards required for each program/process area Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate Organize MTMs and conduct pulse meetings Close BG cases in the Program where Insufficiency/discrepancy has been identified Tracker Updating and Reporting Technical and Functional Skills: MBA graduate with 5+ years of work experience in a HRBP role preferably from the BPO industry Good exposure of performance appraisal, succession planning and stakeholder management. Experience required into employee engagement and connect activities. Good knowledge of excel and experience into preparing various trackers. Strong verbal, written, and interpersonal communication abilities. Strong analytical skills and experience using and presenting data to make decisions.Job tags
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