Customer Service Executive
Flavaroma Flavours and Fragrances Pvt Ltd
Location
Ahmedabad | India
Job description
Job Title: Customer Service Executive
Company: Flavaroma
Location: Ahmedabad
Job Description:
Overview:
We are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Executive. The ideal candidate should possess excellent communication skills problemsolving abilities and a passion for delivering exceptional customer service.
Responsibilities:
- Customer Queries and Resolution:
- Effectively handle customer inquiries concerns and feedback through various communication channels.
- Provide accurate and timely information to customers ensuring their issues are resolved promptly.
- Client Work Processing:
- Manage and process client orders ensuring accuracy and efficiency in order fulfillment.
- Keep detailed records of client interactions transactions and order status.
- Logistics and Delivery Tracking:
- Monitor the delivery of goods and services ensuring timely and accurate dispatch.
- Collaborate with logistics teams to track shipments and address any deliveryrelated issues.
- Sales and Marketing Support:
- Assist the sales and marketing teams by providing necessary information and support.
- Collaborate on promotional activities and campaigns to enhance customer engagement.
- Feedback Collection:
- Actively seek customer feedback to gauge satisfaction levels.
- Analyze feedback to identify trends and areas for improvement and communicate findings to relevant teams.
- Inventory Management:
- Maintain accurate records of inventory levels and product availability.
- Coordinate with relevant departments to ensure optimal stock levels and prevent stockouts.
Qualifications:
- Proven experience in a customer service or related role.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Proficient in using customer service software and tools.
- Ability to multitask and prioritize in a fastpaced environment.
- Knowledge of inventory management systems is a plus.
How to Apply:
If you possess a passion for food science have a solid background in application development and are ready to contribute to innovative projects we invite you to submit your resume and a cover letter outlining your relevant experience. Please send your application
feedback collection,customer service software,communication,marketing support,marketing coordination,feedback analysis,customer service,logistics,problem-solving,sales support,order processing,inventory management
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