Wtw Global Delivery And Solutions
Location
Kolkatta | India
Job description
- The Contributions Operations under Benefits Accounts Financial Operations team is looking for a competent resource to join as Senior Advisor
- The colleague will work with a globally distributed, high-performing, integrated team on a wide variety of clients and deliver a range of financial processes like Monitor Validate Fund Receipts, Post the Fund, Refund of any unapplied fund, Client Query Issue Resolution accounts
- The colleague will have diverse range of experiences which will give him/her continuous learning and development opportunities
- This position will require working effectively in a team environment, effectively interacting with other teams as required for task delivery
- The individual works with Internal Acclaim Application, Bank - Card - Investment Portal, MS Excel JIRA along with various process logs / registers
This position will be responsible for / expected to have the following:
- Performs basic intermediate Contributions processes by following Standard-Operating-Procedures.
- Performs quality checking, Ready to take additional assignments/challenges, Flexible with Tasks/Assignments and shift alignment.
- Proactively approach to identify issues/exception and escalate queries/issues to the seniors.
- Works collaboratively with team members to analyse the root cause; provides suggestion to supervisors/SMEs to get the resolution.
- Identify process improvement opportunities and communicate to supervisor for implementation.
- Seeks ways to gain in depth process knowledge. Actively participates in the Domain Training Programs, completes it successfully by clearing post training evaluation.
- Deliver assigned task on time and maintain process controls
The Requirement
- The candidate should have at least 2 years experience in similar industry / processes with US / Global clients
- Must have knowledge and experience with the Acclaim or similar platform
- Possesses good analytical skills Accounting knowledge, understanding of financial entries and impacts
- Proficient in MS Excel and MS Word
- Strong sense of urgency, ownership and accountability for completing the assigned task
- Flexible with shift alignment and ready to work as per the plan
- Ability to maintain a positive attitude
- Good written and verbal communication skills needed to work effectively with internal and external customers.
- Ability to collaborate with a team and work well with others
- Knowledge of consumer driven health care plans, US Banking, Card network is a plus.
Job tags
Salary
