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Staff Communication Services Engineer


Intuit Inc.


Location

Bangalore | India


Job description

2024-49352 - Copy or share job URL

Staff Communication Services Engineer

Location(s):Bengaluru, India

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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

As an advanced-level technical contributor, you’ll navigate extensive network complexity, specializing in multiple Audio Video (AV) and Event technology areas. Your responsibilities extend to designing, building, and troubleshooting AV systems, conference room designs, and driving on-site as well as remote events company-wide.

In this role, your expertise will drive the success of complex AV and Event projects, ensuring seamless integration and unparalleled technical support for company-wide events.

Qualifications

Bachelor's Degree required and/or 10 years of related experience.

Knowledge of LAN/WAN networking, TCP/IP, DNS, AD, DHCP, routing, switching, workstations, operating systems, and applications data flows.

High-speed Data Center connectivity: DWDM, lit/unlit fiber, carrier hotels.

Familiarity with virtualization: VMware, Xen, Virtuoso

Excellent verbal and written communication skills are a must.

Excellent customer service skills

Prioritizes and performs a variety of concurrent tasks with minimal direction or supervision.

Ability to have constructive debates to reach the best outcome for Intuit.

Can overcome obstacles and develop a partnership.

Mastery: Proficient in video and audio signal flows, current AV, and event technologies.

Event Setup: Advanced knowledge of event setup using industry-proven technologies.

Troubleshooting Skills: Proficient in advanced AV troubleshooting skills, methodologies, and use of diagnostic tools.

OSI Model: Solid knowledge of the OSI model with expertise in layers 1 through 7.

Standards and Protocols: Experienced working knowledge of AV standards and signal protocols.

System Designs: Advanced knowledge and experience in developing event and AV system designs with associated hardware and software.

Broad Expertise: Broad knowledge of current AV methodologies, designs, and troubleshooting techniques.

Responsibilities

Advanced Technical Expertise: Tackle complex problems, evaluating both identifiable and intangible variables, showcasing mastery in video and audio signal flows.

Subject Matter Expertise: Lead designs, project management, and troubleshooting in AV and Event technology, adhering to established policies and procedures.

Documentation and Communication: Prepare comprehensive documentation for designs, proposals, and event support presentations. Communicate effectively with technical presentations and process documentation.

Technical Leadership: Provide highly technical leadership, mentoring, and methodologies to drive innovation in AV technologies. Execute multiple tasks simultaneously on tight timelines.

Evaluation and Planning: Establish evaluation criteria and processes. Contribute to long-term capacity planning, baselines, policies, and procedures.

Long-term capacity planning, baselines, policies, and procedures.

Proposals, whitepapers, presentations, and technical documentation.

Test plans, maintenance plans, AV, and Event system design and configuration documents.

Technical presentations, procedures, and process documentation.

Tier 3 technical AV and Event support.

Project plans for owned deliverables.

Test plans, implementation plans.

Document solutions to routine problems.

AlexandriaIntuit employee"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Award-winning culture, best-in-class benefits

Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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