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Location

Bangalore | India

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Job description

About BHIVE

BHIVE is a group of managed office space and FinTech companies focused on commercial real estate -

BHIVE started as the oldest co-working brand in Bangalore and is now one of the largest chains of managed office-spaces in Bangalore. Established in the year 2014, we have a presence in multiple key locations in Bangalore and are on track to expand to multiple other key locations in the city. Beyond managed office spaces, we have introduced other flexible leasing products like enterprise leasing solutions. To know more, check out our website -

BHIVE Alts is the fintech platform which provides retail investors access to institutional quality Real Estate investment options, helping them diversify their portfolio -

Our mission is to be India's largest and most comprehensive platform for commercial real estate rental solutions, driven by a customer-centric mindset. We strive to be the go-to partner of choice for customers by offering best-in-class customer experience, value for money, tailor-made solutions and the options available.

Role : Customer Success Lead (Hospitality)

Experience Range : 4 - 6 Years Experience

Qualification : Bachelors of Hotel Management

Interview Process : Applicant questionnaire Assessment Case Studies Face to Face Rounds HR Round

Employee Referral Policy :

If you refer a candidate, you stand to win exciting prizes.
For more details refer to
Category : Referral Category 3

Role Summary :

Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals from 5 star hotels. Customer Success Lead (Hospitality) plays a key role in the overall customer experience at BHIVE. You would be operating as a Centre Head of a centre and ensure best-in-class operations of the centre whereby ensuring superlative customer experience and a profitable P&L. Complete operational ownership of BHIVE Center with 500+ member capacity, which would be 24/7 operational. While leadership is a key skill, hands on work is also expected. You will also be the key relationship manager for well over 500 members who are part of 15 to 20 companies that would be located in your center.

Key Deliverables :

• Be the Brand Ambassador for BHIVE
• Responsible for catering to hospitality of large companies
• Front-end and manage the centre whereby ensuring superlative customer experience
• Design, Deploy and Drive Customer engagement initiatives
• Hold P&L responsibility of the centre and ensure profitability with a great customer experience
• Take strategic initiatives to ensure customer retention and expansions
• Conduct market study and research towards ensuring best-in-class initiatives at BHIVE
• Responsible for administering Customer Satisfaction survey and work towards a 100% CSAT
• Ensure enhancement of BHIVE standards on a consistent basis
• Ensure compliance as per BHIVE SOP

Key Competencies :

• Effective Communicator
• Result Oriented and Metric Driven
• Strong Business Acumen
• Networking Skills
• Customer Centricity
• Agile and Dynamic
• Self Motivated
• Team Player

How To Apply

Please send your CV to with subject as 'Application for the position of Customer Success Lead (Hospitality)'

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Job tags

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Salary