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Location

Gurgaon | India

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Job description

India Analyst I, Application Support

JOB DESCRIPTION

Effective Date: 01-Feb-2024
Job Title: India Analyst I, Application Support
Job Code:
FLSA Status:
Department:
Location: Gurugram
Band:
Reports to: India Manager I, Application Support

I. Job Summary
This beginner level position is part of a team responsible for the development and support of software applications (e.g. ERP Oracle Cloud, Blackline, OneStream, etc.) through strong business partnership, quality insights and exceptional customer service. As part of the ERP Support team, candidate will delivery technical development and support for financial modules of Oracle fusion ERP and related systems.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Technical development, support and maintenance for system(s), preparation for releases, upgrades and/or patches. Executes testing, reporting and analysis of changes. Monitors open tickets/vendor escalations for progress.
- Database queries/extracts using calculations, formulas, and complex commands (SQL and PL/SQL).
- Evaluating requirements and specs for development, testing and deployment.
- Developing BI Reports and OTBI reports for Oracle fusion financial modules.
- Performance tuning of Reports.
- Executes unit, integration, and acceptance testing.
- Working with the functional team, perform testing and change management.
- May be responsible for configuration of Oracle fusion financial modules.
- Prepare technical documentation.
- Collaborate with other support team to manage Oracle Fusion ERP releases.
- Assist (after initial Tier 0/1 attempt) in resolving User 'How To' questions and help to create relevant job aids/learning/communications.
- Monitors Finance systems, open cases, and reviews current processes to troubleshoot application related issues and answers system related questions.
- Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations.
- Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries.
- Supports integrations and file transfers.
- With guidance, analyzes new software application products or new modules in existing applications.

III. Supervisory Responsibilities
No supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education: B.E/BTech./MTech./MCA in IT or Computer Science.

Experience: 0-1 years previous experience (in addition to education requirement)

Technical Skills:
- Database Programming Skills(Oracle,Mysql, Pl/Sql)
- Object Oriented Programming Skills (C++,Java)
- Structured programming skills(C Language)
- Machine Learning/AI Skills(Python)
- Cloud Infrastructure Skills(AWS,Azure,Oracle cloud)

Other Knowledge, Skills or Abilities Required:
- 'Can do' & 'imagine if' mindset: A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative 'what if' persona that pushes the candidate to think out-of-the-box and venture into unproven territory.
- Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
- Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team.
- Innovative: Ability to think big and innovative and drive change across the enterprise.
- Fact and data-driven approach: Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience, or opinion. The successful candidate will have a track record of frequently using data, absent of sampling bias, to overcome confirmation bias thereby ensuring the right decision is ultimately made even where counter intuitive.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
- Required to exert physical effort in handling objects less than 30 pounds rarely.
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely.
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely.
- Normal setting for this job is office setting.

- Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.), may need to attend evening calls with the onshore team.

About Company
- Waste Management is honored to be recognized as a leader in information technology by such a prestigious institution as the InformationWeek 500. Recognized by InformationWeek magazine as: #3 most innovative IT organization on the IW 500 list for 2011 #1 in the Logistics and Transportation Industry category #1 in the Most Innovative Revenue Generating idea category for our price-optimization system
- Waste Management, Inc. is the leading provider of comprehensive waste and environmental services in North America. The company serves over 20 million municipal, commercial, industrial, and residential customers through a network of 390 collection operations, 294 transfer stations, 266 active landfill disposal sites, 17 waste-to-energy plants, 130 recycling plants, and 127 beneficial-use landfill gas projects.
- WM Logistics, a wholly owned subsidiary of Waste Management, provides software and services that optimize the daily logistics of fleet operations to help maximize resource utilization and vehicle efficiency. At WM Logistics We Put the GIS in LoGIStics'® * Globally number one in Waste Management Industry * Total revenue of 14 Billion Dollars * 200 year old company * Recession Free Industry * Offshore Captive development Center
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