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Customer Support Executive


Stepping Stone Consultancy Services


Location

Kakkanad | India


Job description

Career Opportunities:

DotNet Developer

We are Hiring DotNet Developer

Location - Kochi
Work Mode - WFO
Experience - 2 to 4 Years
Notice period - We prefer candidates who are willing to join immediately.

Experience in C#, Web development, ASPDOTNET, MVC, JavaScript/jQuery, MSSQL.
Sound knowledge in DOTNE Framework, Object Oriented Programming and SQL server Concept.

Able to work independently in Team.

Interested in exploring please drop in your profiles at [email protected] OR 94460 31744 (WhatsApp)

Email: [email protected]

Embedded Software Engineer

Job Description
--------------------------
1. At least 4-6 years of deep working experience in Protocol Development in an Embedded SW environment.
2. Expertise in one or more Wireless IoT protocols with hands-on experience in implementation of these protocols and low-level drivers interacting with radio hardware
3. Very good knowledge of embedded SW development and Processor Architecture.
4. Very good experience in C programming and experience in design/development of software in deeply embedded platforms
5. Working experience with Software development methodologies (Agile, SW testing etc.) and SCM (Git, SVN etc.)
6. Working experience with 32-bit RISC processor architectures such as ARM Cortex-M

Good to have:
-----------------------
1. Expert in 802.15.4 and Zigbee and/or Thread with deep knowledge of implementation
of these protocols (Network, MAC and PHY layers) AND/OR Expert in Bluetooth Classic and/or Bluetooth Low Energy with deep knowledge of implementation of these protocols (Link Controller and Host)
2. Hands-on working experience of interaction of these protocols with radio hardware and User-Application APIs.

Interested in exploring please drop in your profiles at [email protected] OR 94460 31744 (WhatsApp)

Email: [email protected]

Team Lead Contact Center

We are looking at someone with team management experience in Call Centres /BPOs (Voice)
Excellent Communication Skills
Total work experience of at least 6-10 years with at least 3-5 years of team management experience (Team size of around 10-15 at least)
Must be able to set up new processes and come up with tracking mechanisms on productivity and quality
This team will manage tele-calling and voice support for FES India centrally to start with and the scope could get wider in the long term

Email: [email protected]

Sr. Student Counselor (4+ Years )

Location -Pune
Experience : 4+ years

Duties and Responsibilities
1) guide students with their overseas education options after understanding their profile and desired course.
2) Assist students in deciding on the universities/colleges and programs to opt for.
3) help students build their profile (sop/lor/resume).
4) provide insights on career outcomes based on their preferred options.
5) strategize and participate in business development and marketing activities.
6) participate in educational activities.
7) USA Handling Experience
8) Team management and Team Coordination

Share your resume to [email protected] or WhatsApp - 6238860897

Email: [email protected]

Business Development Executive( Male Only)

Location: Infopark, Kochi

Experience: 2-3 years of experience

Responsibilities:

* Conduct 60-70% fieldwork, engaging with potential clients and industry events.
* Leverage strong networking skills to identify and pursue new business opportunities.
* Achieve sales targets through effective communication and relationship building.
* Stay updated on industry trends and market conditions.

Requirements:

* 2-3 years of business development experience.
* Extroverted personality with excellent communication skills.
* Proven networking abilities.
* Comfortable with extensive fieldwork and travel.

Share your resume at [email protected] OR +91 8590876562 (WhatsApp)

Email: [email protected]

Business Immigration Analyst

Job Specifications

Responsibilities:

1. Should be an expert in basic process definition and reporting.
2. Must be able to work to tight deadlines even when under pressure, whilst still being able to provide a high level of client servicing.
3. Must be aware on different project management etiquettes.
4. Handles complex transactions under supervision
5. Should conduct quality checks on the transactions made by the other associates.
6. Gather and analyze consumer behavior data.
7. Keep organized records of strategy metrics and results
8. Must be good in Microsoft Office or any other software related.
9. Handle end to end operations of a project
10. Responsible for multiple activities of process.

Skills Required:

1. Excellent written and verbal communication skills
2. Structured approach and time management
3. Ability to multi task.
4. Team work and team handling skills
5. Ability to apply analytical reasoning to arrive at logical conclusions
6. Ability to take complete ownership

BA /MA Literature or 3 Years of Experience ( Any Field) Preferred

Share cv to [email protected] or 6238860897

Email: [email protected]

Asst Manager / Lead Counsulor (4+ Year exp)

JOB TITLE: Asst Manager / Lead Counsullor

Duties and Responsibilities

1) guide students with their overseas education options after understanding their profile and desired course.
2) Assist students in deciding on the universities/colleges and programs to opt for.
3) help students build their profile (sop/lor/resume).
4) provide insights on career outcomes based on their preferred options..
5) participate in educational activities.
6) USA Handling Experience
7) Interaction with University Delegates
8) Team management and Team Coordination

Email: [email protected]

BUSINESS IMMIGRATION ANALYST

Job Specifications

Responsibilities:

1. Should be an expert in basic process definition and reporting.
2. Must be able to work to tight deadlines even when under pressure, whilst still being able to provide a high level of client servicing.
3. Must be aware on different project management etiquettes.
4. Handles complex transactions under supervision
5. Should conduct quality checks on the transactions made by the other associates.
6. Gather and analyze consumer behavior data.
7. Keep organized records of strategy metrics and results
8. Must be good in Microsoft Office or any other software related.
9. Handle end to end operations of a project
10. Responsible for multiple activities of process.

Skills Required:

1. Excellent written and verbal communication skills
2. Structured approach and time management
3. Ability to multi task.
4. Team work and team handling skills
5. Ability to apply analytical reasoning to arrive at logical conclusions
6. Ability to take complete ownership

Email: [email protected]

Student Counsellor (Female Only)

Experience: 2+ years of experience
Location: Infopark, Kochi

Skills:

* US Counselling Experience is mandatory
* Experience in Overseas Education
* Study Abroad Expertise

Share your resume at [email protected] OR +91 8590876562 (WhatsApp)

Email: [email protected]

Customer Support Executive

Location: Kochi
Qualification: Graduate/Post Graduate
Experience : 3 to 5 years

Major Job Responsibilities:

1. Good communication skills in English

2. Handles incoming and outgoing calls

3. Respond to customer queries

4. Adhere and follow on agreed KPI/Targets

5. Proper escalation process should be followed on all complex cases where Associate may need to escalate issue second level of support as need may arise.

6. Required to meet agreed target on daily/weekly/monthly basis.

7. Perform outbound calls for appointment confirmation, rescheduling, , retention, online appointment and other related outbound activity.

8. Informing customers about new products, treatment and services.

Share your resume at [email protected] OR +91 8590876562 (WhatsApp)

Email: [email protected]


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