Install and configure Qognify software and hardware solutions remotely and at the customer's site, while following defined methodology, processes, system requirements, and customer-specific needs
Deploy software on-site or remotely as part of new Projects
Own/handle and lead the resolution process for the cases raised by our customers
Ability to create Dashboards (Qlik sense) and NPrinting reports
Ability to perform log-level analysis
Handle the communication between R&D and Customer
Communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved
Requirements
Experience working as a customer support engineer, deployment engineer, or in software testing
Experience in support processes and configuration control
Demonstrated problem-solving, troubleshooting, and analytical skills
Work successfully in a strong team environment
Willing to be on call roughly a week per month
Customer-facing skills
Excellent communication skills (English)
Excellent documentation skills (English)
Onsite presence
Availability to travel internationally about 10%.
Technical Requirements
Servers
Microsoft Server Installation and Configuration – IIS, SNMP
Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
Qlik Sense products and NPrinting Tools – Dashboard & Reporting
