Inside Sales Representative

Location

Mumbai | India

Job description

Responsibilities:

• Customer Engagement:
• Initiate and maintain regular communication with potential customers through phone calls, emails, and other digital channels.
• Understand customer shipping needs and provide relevant information about freight forwarding services.
• Negotiate rates with customers and collaborate with the pricing team to ensure profitability.
• Relationship Building:
• Build and nurture strong relationships with clients to understand their business requirements and foster long-term partnerships.
• Identify opportunities for upselling and cross-selling additional freight and logistics services.
• Product Knowledge:
• Stay up-to-date with industry trends, shipping regulations, and the company's service offerings.
• Effectively communicate the features and benefits of the company's freight forwarding solutions to customers.
• Sales Presentations:
• Develop and deliver compelling sales presentations to potential clients, showcasing the company's capabilities and value proposition.
• CRM Utilization:
• Utilize CRM tools to manage customer interactions, update customer profiles, and track sales activities.
• Generate reports on sales performance and customer engagement for management review.
• Market Research:
• Stay informed about market trends, competitor activities, and changes in the freight forwarding industry.
• Provide feedback to the management team on market dynamics and potential business opportunities.
• Problem Resolution:
• Address and resolve customer issues promptly, collaborating with relevant departments to ensure a high level of customer satisfaction.

Requirements

Qualifications:

• Bachelor's degree in Business, Logistics, or related field (preferred).
• Proven experience in inside sales, preferably in the freight forwarding or logistics industry.
• Must Have Good Communication Skills
• Strong understanding of international shipping and logistics processes.
• Excellent communication and negotiation skills.
• Familiarity with CRM tools and Microsoft Office Suite.
• Ability to work in a fast-paced and dynamic environment.
• Results-driven with a focus on meeting and exceeding sales targets.

Benefits

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Supplemental pay types:

• Commission pay

Job tags

Salary