Lendingkart
Location
Bangalore | India
Job description
Job DescriptionAs a Technical Support Engineer, your primary responsibility is to provide technical assistance and support to customers, ensuring the efficient and effective resolution of their technical issues. You will serve as a bridge between customers and the technical team, utilizing your technical expertise to diagnose and troubleshoot problems. Your role is crucial in maintaining customer satisfaction and fostering positive relationships. Responsibilities :- Respond promptly and professionally to customer inquiries, providing technical support via various channels such as phone, email, and chat. - Clearly communicate technical solutions to non-technical users, ensuring a thorough understanding of the resolution. - Diagnose and analyze technical issues reported by customers, employing problem- solving skills to identify root causes and develop effective solutions. - Collaborate with cross-functional teams to escalate and resolve complex technical issues. - Develop and maintain a deep understanding of the company's products, features, and technologies to offer comprehensive support. - Stay updated on product updates and enhancements, ensuring accurate and up-to- date assistance. - Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles. - Document customer interactions and resolutions for future reference and continuous improvement. - Proactively identify recurring issues and work with the development team to implement permanent solutions. - Collaborate with internal teams, including product development, sales, and quality assurance, to ensure a seamless customer experience. Skills Required :- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience. - Proven experience in technical support or a related field - Exceptional Problem-solving Abilities And Technical Troubleshooting Skills. - Excellent communication and interpersonal skills, with the ability to interact with customers, team members, and stakeholders at all levels. - Strong knowledge of SQL and RDBMS concepts. - Knowledge of how the Internet works ( and DNS). - Programming knowledge and experience (Python or Java preferable). - Knowledge of REST API and related tools. - Exposure to centralised monitoring tools like Kibana Expert in Project and issue tracking tools like Jira and Zendesk. - Customer focus acts with the customer in mind, anticipates future needs and is dedicated to providing superior service. - Problem-solving ability, creativity to "think outside the box", proven track record in proposing and implementing new solutions for customers (ref:hirist.tech)
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