Location
Bangalore | India
Job description
Who we are:
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of impressive, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
As an Implementation Engineer in Acqueon, you will….
- Own the responsibility for the implementation of Acqueon products into our customer's ecosystems.
- Communicate the functionality and implementation process at all levels from business users to technical engineers.
- Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
- Implement, configure, and assess the Acqueon software in the customer's environment.
- Train and support user testing before moving into a production setting.
- Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients.
As an Implementation Engineer in Acqueon, you will need….
- Understanding of omnichannel communication technologies and their role in the contact centre.
- Good listening and comprehension skills.
- Consultative approach with the end customer to implement the solution.
- A natural ability to dig in and resolve technical issues in a structured manner.
- A commitment to excellence in taking care of our customers.
- Experience in SQL is mandatory.
- Familiarity with IP Networking and RestAPIs.
- Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
- Previous experience with outbound contact centre products.
- Contact Center Outbound, AWS, Linux, Nginx, Redis.
- Contact centre product experience (dialler, ACD, IVR, etc).
- EHR Implementation Experience is preferred.
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