Location
Jaipur | India
Job description
Overview:
The Adobe Technical Support role is crucial to our organization as it involves providing topnotch customer support and technical assistance to users of Adobe products. The role plays a key part in maintaining customer satisfaction and product quality by addressing technical issues and providing guidance and solutions.
Key Responsibilities:
- Responding to customer inquiries and providing technical support for Adobe products
- Troubleshooting and resolving technical issues via phone email or chat
- Documenting customer interactions and reported issues
- Collaborating with crossfunctional teams to address complex technical challenges
- Assisting with product installation activation and configuration
- Conducting followups to ensure customer satisfaction and issue resolution
- Contributing to knowledge base articles and technical documentation
- Participating in product testing and identifying bugs or issues
- Providing proactive support and guidance to enhance customer experience
- Participating in training sessions to stay updated on Adobe products and technologies
- Adhering to service level agreements and performance metrics
- Escalating unresolved issues to the appropriate channels
- Adhering to established processes and quality standards
- Conducting root cause analysis and implementing preventive measures
- Engaging in continuous improvement initiatives to enhance support processes
Required Qualifications:
- Bachelors degree in Computer Science Information Technology or related field
- Proven experience in technical support or customer service role
- Proficiency in Adobe Creative Suite and other related software
- Strong problemsolving and analytical skills
- Excellent communication and interpersonal abilities
- Ability to multitask and prioritize in a fastpaced environment
- Familiarity with ticketing systems and customer support tools
- Knowledge of operating systems (Windows macOS) and network fundamentals
- Understanding of web technologies and digital media formats
- Certifications in Adobe products or technical support is a plus
- Ability to adapt to evolving technologies and product updates
- Detailoriented with a focus on delivering highquality support
- Ability to work effectively in a team and independently
- Strong organizational and time management skills
- Willingness to work in a flexible schedule including weekends or holidays
adobe creative suite,customer support,communication
Job tags
Salary
