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Head Of Service Management


Ivoomi Innovation Pvt. Ltd


Location

Pune | India


Job description

Company Overview

iVOOMi Energy is a Research & Development and Engineering oriented EV manufacturer with its roots in Delhi and Pune. With over 3 Manufacturing facilities spread across Maharashtra & Delhi, iVOOMi has been Manufacturing benchmark setting EVs since 2019. With a workforce of 51-200 employees, we are dedicated to developing cutting-edge EV technology and delivering sustainable mobility solutions.

Job Overview

We are seeking a Head of Service Management to join our team at iVOOMi Energy, an innovative EV manufacturer. As the Head of Service Management, you will be responsible for overseeing all aspects of service operations, including service team reporting, dealer management, customer satisfaction, and customer relationship management (CRM). This is a senior-level position requiring 7 to 10 years of experience in a similar role. The job is based in Pune, Maharashtra, India, and it is a full-time position.

Qualifications and Skills

Roles and Responsibilities

Specific Job Description:

1. Managing the on-ground Field, Repair Technicians, Store and Regional Service manager team to achieve successful automobile services at dealership.

2. Understanding on Customer Relationship management 

3.Understanding on automobile service process including FSC, Free Maintenance

4. Targeting and Achieving spare parts sales target, through innovative ideas deployed towards on ground service deliveries at dealership

5. Daily and weekly reporting from Store, RSM, L4 Technicians and RSM

6. Planning and driving efforts towards betterment on dealer satisfaction and customer satisfaction.

7. Interest towards taking additional business responsibilities into operations like logistics and transportation through team.


Job tags



Salary

Rs 8 - 12 lakhs p.a.

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