Head Of Service Management

Location

Pune | India

Job description

Company Overview

iVOOMi Energy is a Research & Development and Engineering oriented EV manufacturer with its roots in Delhi and Pune. With over 3 Manufacturing facilities spread across Maharashtra & Delhi, iVOOMi has been Manufacturing benchmark setting EVs since 2019. With a workforce of 51-200 employees, we are dedicated to developing cutting-edge EV technology and delivering sustainable mobility solutions.

Job Overview

We are seeking a Head of Service Management to join our team at iVOOMi Energy, an innovative EV manufacturer. As the Head of Service Management, you will be responsible for overseeing all aspects of service operations, including service team reporting, dealer management, customer satisfaction, and customer relationship management (CRM). This is a senior-level position requiring 7 to 10 years of experience in a similar role. The job is based in Pune, Maharashtra, India, and it is a full-time position.

Qualifications and Skills

• Bachelor's degree in a relevant field.
• Proven experience in service management, preferably in the automotive industry.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Knowledge of customer relationship management (CRM) systems.
• Experience in dealer management and customer relationship management.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy.
• Good Vendor Negotiation skills

Roles and Responsibilities

• Oversee and manage the service team, ensuring the smooth operation of service operations.
• Develop and implement service strategies to achieve customer satisfaction and loyalty.
• Monitor and analyze service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Manage relationships with dealers and service partners, ensuring effective communication and collaboration.
• Provide leadership and guidance to the service team, setting clear objectives and targets.
• Ensure compliance with service standards, policies, and procedures.
• Collaborate with other departments to address customer concerns and resolve service-related issues.
• Stay updated with industry trends and developments, incorporating best practices into service operations.
• Prepare and present service performance reports to senior management.
• Drive continuous improvement in service processes, systems, and tools.

Specific Job Description:

1. Managing the on-ground Field, Repair Technicians, Store and Regional Service manager team to achieve successful automobile services at dealership.

2. Understanding on Customer Relationship management 

3.Understanding on automobile service process including FSC, Free Maintenance

4. Targeting and Achieving spare parts sales target, through innovative ideas deployed towards on ground service deliveries at dealership

5. Daily and weekly reporting from Store, RSM, L4 Technicians and RSM

6. Planning and driving efforts towards betterment on dealer satisfaction and customer satisfaction.

7. Interest towards taking additional business responsibilities into operations like logistics and transportation through team.

Job tags

Salary

Rs 8 - 12 lakhs p.a.