Genpact
Location
Jaipur | India
Job description
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Management Trainee, Lean Digital Transformation!
In this role, Facilitate & assist front line supervisors that are responsible for managing the day-to-day operations of OTC Operations from LDT perspective
. Facilitate & assist front line supervisors that are responsible for managing the day-to-day operations of OTC Operations from LDT perspective
. Ensure client and corporate service, quality, and contribution goals, other metric as aligned with LDT are met.
. Ensure key operational and customer performance targets are met (KPI&rsquos, FCR, Net Promoter Score, Service Levels) from LDT perspective
. Drive Continuous Improvement Initiatives
. Communicate with the customer on a regular basis to discuss issues on LDT & specific project as driven internally and externally from LDT perspective and understand customer issues proactively
. Coach & mentor people - Motivating team with excellent touch
. Leading calls with clients and other business functions
. Preparation of dashboards and ability to understand current Business processes and suggest improvements
. Drive continuous service Improvements, Lean, Six Sigma & Digitization Projects
Minimum Qualifications
. English language level required: B1/B2
. Lean Six Sigma & GB trained, tested & certified
. Problem solving and should possess data analytical skills (Descriptive, Diagnostic and Predictive), Proficiency in MS office (Excel & PPT both).
. Should have the Leadership ability to demonstrate communication, collaboration, critical thinking, curiosity, and creativity across levels.
. Analytical thinking and ability to adapt to job requirements and business context needs.
. Relevant experience in coordinating teams.
. Previous exposure to transformation & Project initiation & completion
. Should be a self-starter with minimum supervisory guidance
. Any graduate but with a diploma/degree in Lean & Six Sigma/Commerce Gradate preferred
. Good Analytical & Communication skills.
. Initiative-taking and execution oriented.
. Ability to work on Multi Tasks and should be flexible.
. Project management experience (Preferred)
. Customer Management exposure and good presentation skills are a must.
. LEAN/Six Sigma/GB - Certified is a must
. Leading calls with Clients/ other business functions Independently.
. High MS-Office skill (Advance Excel & Power Point) - preferred.
. Ability to handle pressure - Timelines and Customer Demand.
. Strong knowledge of processes like customer/supplier Accountancy, Customer Services, IT etc.
. Previous experience in transformation and efficiency projects
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Job tags
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