Program Manager

Location

Bangalore | India

Job description

JOB SCOPE

Role : Program Manager

Amazon is looking for a motivated individual for the profile of Program Manager for its loss/business waste containment team. The role is a part of the India Ops under the Reverse logistics program.

Responsibilities

This role will work with the Ops (Fulfillment center, Middle Mile, Last mile), loss prevention team, category along with multiple tech teams to employ process improvements, technology to automate processes to reduce damages, concession losses. A successful candidate will be highly analytical, resourceful and customer-focused. They will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. In this position you will:

• Deep dive and analyze key business performance metrics, identify gaps, create plans to mitigate and drive to closure
• Own regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goal
• Cross functional coordination and alignment
• Define new goals to measure the success of our program and drive health of the program
• Monitor and respond to stakeholder feedback.
• Excellent written and verbal communication skills, including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

JOB REQUIREMENTS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

ABOUT THE CLIENT/BENEFITS

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world

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Job tags

Salary