Team Leader

Location

Gurgaon | India

Job description

As a Team Leader within the Assisted Business team at Lenskart, you will play a pivotal role in leading a team of
fashion consultants to provide personalized eyewear and fashion solutions to customers through telephonic
and chat platforms. We are looking for an experienced leader to head our growing team.
Your primary responsibility will be ensuring exceptional customer experiences, driving sales performance,
implementing sales strategies, handling escalated customer complaints and contributing to achieving sales
targets.
Roles and Responsibilities:
1. Team Leadership and Development:
● Lead, motivate, and manage a team of fashion consultants to achieve individual and team sales
targets
● Provide guidance, coaching, and performance feedback to team members to enhance their skills and
drive continuous improvement.
2. Customer Engagement and Consultation:
● Set an example by delivering exceptional customer engagement, offering personalized
fashion advice, and guiding customers through the purchasing process.
● Support team members in conducting in-depth consultations and recommending
● Suitable eyewear solutions based on customer preferences and needs.
3. Customer Relationship Management:
● Cultivate strong customer relationships by addressing escalated customer inquiries
or concerns, demonstrating a commitment to customer satisfaction.
4. Performance Analysis and Reporting:
● Analyze team performance data, track key performance indicators, and provide regular
performance reports to senior management.
● Identify trends, challenges, and opportunities.

Requirements:
● Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
● Above 3 years of experience in sales and customer service, with a proven track record of meeting or
exceeding sales targets.
● Team handling experience of at least 1 year with a team of above 8 employees
● Strong leadership skills, with experience in team management and development.
● Excellent communication and interpersonal skills, both written and verbal.
● Proficiency in using telephonic and chat platforms like dialers and software.
● Analytical mindset with the ability to interpret sales data and provide insights.
● Customer-centric attitude, empathy, and effective problem-solving abilities.
● Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
About the Company:
Lenskart is an Indian eyewear and eye care company that has made significant strides in revolutionizing the
way people purchase and experience eyewear. Since its founding in 2010, Lenskart has become a household
name in India, known for its wide range of eyewear products, innovative technology, and commitment to
customer satisfaction. Here is a more detailed overview of Lenskart.
Peyush Bansal, Amit Chaudhary, and Sumeet Kapahi founded Lenskart in 2010. 

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