HCLTech
Location
Chennai | India
Job description
Job Description (Posting).
Should have knowledge on Installation and configuration of WebSphere MQ v9.1 and aboveShould have knowledge on configuring MQ objects such as Queue Managers, channels and queues in local and remote MQ servers.Should have knowledge on MQSC Commands and admin tool like MQExplorer and it s usage in all administration tasksShould have knowledge on different MQ logging methods and log archival mechanismsShould have knowledge on various MQ object parameters and its usage in production environmentsShould have knowledge on application and channel triggeringShould have knowledge on implementing MQ security using OAM and SSLShould have knowledge on channel security implementationShould have knowledge on MQ Backup and Recovery processesShould have knowledge on any of the MQ monitoring productHands on experience in Problem determination and Trouble shooting in standard production environmentsShould have sound knowledge in ITIL processes incident management, change management, problem management and request management etcShell scripting and puppet knowledge is an added advantage (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B-Tech No. of Positions 1 Skill (Primary) EPS-Application Infrastructure-Message-Oriented Middleware Auto req ID 1279010BRJob tags
Salary
