US Operations Scheduler

Location

India | India

Job description

Master Mavericks provides Business Management Services to its clients based in the USA. We implement strategies on all levels, including HR & Recruitment, Payroll & Finance, as well as providing general Business Operation- and Management Consultancy services. We work with small and medium sized companies to successfully develop their internal processes and performance along the value chain. By providing guidance and assistance with the implementation of changes to the goal operating model, functional business processes, management systems, culture, and other aspects of the value chain, our operations management consulting projects have proved to advance client operations, and create significant growth.

Our Client USNIA Inc offers comprehensive and high-quality armed and unarmed security guard services. They provide integrated and cost-effective security solutions in Washington DC, Virginia & Maryland areas. They have a diverse range of services to meet their customers' requirements and have a broad geographic footprint to meet the demand for security patrol services, surveillance, and executive protection.

Do Not Apply if you don't have US Calling Experience

IMPORTANT:

• You must have at least 2 years of prior experience in communicating with U.S. Clients.
• You must have excellent customer service skills
• You must have multi-tasking abilities
• You must have problem-solving skills
• You must be good at managing data in Google Spreadsheets

We are looking for an Operations Scheduler who establishes, maintains, and reviews schedules to match available staff to security posts. The Scheduler ensures every work shift and position is properly staffed.

The position will distribute schedules, contact and (re)deploy staff to fill call-outs, and responds to schedule changes and client requests.

Specific Role & Responsibilities:

• Create and maintain consistent schedules for officers
• Interpret compliance policy and procedures for officers
• Communicate with personnel regarding schedules, sites, and post orders
• Analyze, communicate, and schedule personnel based on post orders
• Update/input post orders and other information into Spreadsheets / Scheduling Software
• Ensure all post orders have been reviewed by staff
• Assign sites and/or staff due to officer call-outs and fill in assignments due to last-minute call notifications.
• Create and manage a robust on-call and relief officer list
• Assist Human Resources and monitor that all officers are current with licenses and permits
• Assist Human Resources with officer recruitment and retention
• Develop and maintain daily reports on officers regarding work hours, request for leave, and time off requests.
• Follow proper notification/escalation procedures

Requirements:

• MUST have previous Experience in Fluently communicating with US Based Clients
• Excellent Multi-Tasking capability
• Detail oriented, reliable
• Proficient in Microsoft Excel, Word, Google Docs, and Google Spreadsheets
• Ability to perform basic mathematical computations
• Strong data entry skills
• Strong problem-solving skills
• Ability to understand company policies and procedures
• Self-starter with the ability to work independently and with a team in a fast-paced/high-volume environment
• Maintain a professional demeanor
• Ability to work under pressure

Salary: Up to INR 35,000 CTC per month

Job Location: 100% Remote (Work from Home)

Shift Timings: Nigh Shifts

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