Location
Ahmedabad | India
Job description
Summary
Overview: We are seeking a dynamic and customer-focused individual to join our team as a Guest Relations Manager. In this role, you will play a pivotal role in ensuring an exceptional guest experience by overseeing all aspects of guest relations, satisfaction, and service delivery. The ideal candidate will possess strong interpersonal skills, exceptional problem-solving abilities, and a passion for delivering outstanding customer service.
Responsibilities:
Guest Experience Enhancement:
- Proactively engage with guests to understand their needs and preferences.
- Implement strategies to enhance the overall guest experience and exceed expectations.
- Handle guest inquiries, requests, and concerns with prompt and effective resolution.
Team Leadership:
- Lead and motivate a team of guest relations professionals to deliver exceptional service.
- Conduct regular training sessions to ensure staff is well-versed in customer service standards and protocols.
- Foster a positive and collaborative team environment.
Communication and Coordination:
- Effectively communicate with various departments to ensure seamless coordination for guest services.
- Liaise with housekeeping, front desk, and other relevant teams to address guest needs promptly.
Feedback Management:
- Implement and manage guest feedback systems to gather insights for continuous improvement.
- Analyze feedback data to identify trends and areas for improvement, implementing corrective actions as needed.
Quality Assurance:
- Implement and uphold quality assurance standards to maintain a high level of service excellence.
- Conduct regular audits to ensure adherence to established guest service protocols.
VIP and Special Events Coordination:
- Coordinate VIP services and special events to enhance the guest experience.
- Work closely with the events team to ensure seamless execution of special arrangements.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Proven experience in guest relations or hospitality management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced and dynamic environment.
- Problem-solving mindset and a proactive approach to guest satisfaction.
Job tags
Salary
