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Location

Kolkatta | India

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Job description

Role: Senior Advisor Customer Service

Industry: Telecoms, Managed IT, Security Market Place: United Kingdom.

Market Segment: Business to Consumer, United Kingdom

Nature: Inbound client service calls, live chats & client emails, customer happiness & customer success, resolve tickets, meet SLAs, performance under stringent audit conditions, subject matter expert.

Role Description: -

• Pertaining to this role, you’d be a great fit, if you have been actively delivering customer service activities specifically within a local UK Telecoms related operation or have been in a senior role but now looking to change into a role where you will have some serious high-level opportunities to fast learn technology & take on some very happy & some sad client tickets to win them to a success despite all odds.
• You must have minimum 12 months’ experience in a high-octane aftercare environment, & a true passion for meeting SLAs & customer happiness, troubleshooting queries in billing & technical faults, achieving true customer success & achieving very targeted ticketing & SLA KPIs during consistent weekly audits.
• Working with all stakeholders in ensuring the success of open tickets, regular follow ups via calls, text & emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month.
• We expect this role to deliver massive success for our clients in its true sense after an employee has gone past the initial learning curve of 2_Months, wherein you will be tasked to demonstrate a real change management & visible progress over a period after the initial training program of 1-2 months is complete.
• This role will be given company funded training, all requisite tools, a start of the art helpdesk CRM designed on hundreds of thousands of pounds of company investment & some detailed exposure to UK technology marketplace products & services.

Role Pre-requisites: -

1. Minimum 12 months’ experience in any local UK_Telecoms related customer service or aftercare operation.

2. Be able to demonstrate impeccable English & communication skills

7. Plenty of personality & a real passion for closing tickets & creating customer happiness

8. Loads of patience in crunch situations, willingness to fight extra mile for a customer.

9. Must take up role only if willing to be committed for the long term

10. Company will engage yourself, at its own cost, into some prolific training programs with UK_Telecoms, Managed IT, Security domains to ensure you are on the top of your game & exposed to some of the finest sales learning & knowledge within the 1st 3 months of your formal training completion date.

Responsibilities:

Eligibilities:

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Job tags

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Salary