Customer Success Senior Associate
Location
Gurgaon | India
Job description
Title
About the Role: Customer Success Senior Associate
Team At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative who is ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage issues, and drive maximum value and success to existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit:
The Impact OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimisation, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.
What's In It For You - Opportunity for growth and network across a wide range of Sales and Business focused teams
- Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
- Building customer relationships with industry participants
Responsibilities - Establish and own the relationships with clients – both new and existing
- Proactively engaging with clients to improve their utilisation and demonstrate how they can maximize value from the product or service
- Enhancing the customer experience; reviewing and recommending improvements, to continually exceed customer expectations
- Lead customer presentations and demonstrations
- Understand customer needs and develop plans to address them
- Be the voice of the customer and the advocate for OSTTRA, collaborating with our Product Strategy, Business Development, Professional Services, Operations and Sales teams
- Manage escalations and ensure that customer requests and complaints are resolved quickly and effectively
- Proactively working with other members of the Customer Success team to help drive efficiencies in process management tasks
- Ownership and day to day responsibility of certain process management tasks for the whole Customer Success team (e.g. billing queries, due diligence requests)
- In addition to the duties listed, the employee may, from time to time, be required to perform other duties assigned by their manager
What We're Looking For - A sound knowledge of financial markets and market participants
- 1 - 2 years in a related function with direct customer advocacy and engagement experience
- Experience with at least with one of the following OSTTRA businesses (Traiana, MarkitServ)
- Experience in leading presentations for clients with proficiency in PowerPoint
- Fluency in English and 1 or more language
- Good verbal, written, social and interpersonal skills
- Strong client services orientation: listening, thinking, analytical skills and a high degree of empathy
- Active team player who thrives in a multi-tasking environment and can adjust priorities on the fly while still having the ability to focus on details
The Location: Gurgaon - India (OSTTRA)
About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at
What's In It For You Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
Our Benefits Include - Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit:
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [HIDDEN TEXT] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 291551
Posted On: 2024-02-20
Location: Gurgaon, Haryana, India
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