Global Pricing Innovations (GPI)
Location
Mumbai | India
Job description
Role Overview
We are looking for a Technical Director to oversee and manage our Software engineering practice, DevOps practice and IT operational processes of our organisation. The candidate will be responsible for the efficient roll-out of Software and Product projects, thereby ensuring all projects are achieved within time, budget and accuracy to requirements.
The Technical Director will also be responsible for managing day-to-day IT operations; ensuring security, availability and reliability of GPI's Azure cloud systems, software and products. Further, the candidate is expected to manage technology vendors, and assist in implementing IT policies, standards, and processes to improve efficiency and productivity of our teams.
The candidate will provide technical leadership to GPI's DevOps practice, Software Engineering practice and overall IT administration. This will provide the candidate with management opportunities of GPI's multidisciplinary technical teams.
The candidate must also ensure that GPI's IT policies and procedures is appropriately developed, and are always up to date, and compliant with industry standards and regulations. The perfect candidate will be responsible in rolling out the designed policies, standards and procedures.
Responsibilities and Duties
- Technical knowledge and strong experience of Software/Product engineering development practice is essential, including software lifecycle management experience
- Leading the development and deployment of new product features to facilitate rapid iteration and constant growth
- Provide technical leadership to DevOps practice, Software engineering practice and IT administration
- To ensure good practices are established across the technical teams; such as documentation, and providing development guidance for the teams wherever needed
- Design, develop and implement ITIL processes to ensure proper change management control, problem management, IT governance, IT risk & compliance
- Implement and champion Technical SLAs as projected internally within the organisation, and externally for our clients
- Be responsible for all IT and Azure Cloud related cost budgeting & forecasting responsibilities (including license management, and vendor management)
- Ensuring that the organisation's IT policies and procedures are up to date and compliant with industry standards and company regulations
- Keeping up to date with the latest industry trends and developments in technical operations and management
- Technical Design Authority (TDA) process owner
- Strong background in agile methodologies and ability to mentor others in their use
- Maintaining a strong understanding of GPI's business needs, and product development functions, and work closely with all departments to ensure that IT is aligned with their needs and expectations
Desirable skills (Nice to have)
- ITIL Certified (ITIL v3 or v4) or other alternative ITSM framework certifications
- Technical proficiency and knowledge of Azure infrastructure, DevOps Engineering, and Software Engineering, to effectively manage and troubleshoot issues immediately as they arise
- Experience as a Department head or Senior Management
- Strong technical leadership skills to effectively manage a team of technical professionals, and drive performances forward
- Experienced in Software engineering, Technical development, and Azure Cloud project delivery
- Experienced in Modern SQL and NoSQL databases (MySQL, PostgreSQL, Redis, or MongoDB)
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