Location
Chennai | India
Job description
Job Description
Main Duties:
Administration
- Liaise with different departments for smooth and coordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
- Personally welcome and escort all hotel guests.
- Authorize courtesies for all VIP’s
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements.
Financial
- Responsible for maintaining high level of room sales, by up-selling.
- Adhere to Accor guidelines for all the financial related procedures
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational
- Adhere to the Standard Operating policies & Procedures.
- Check outstanding of in-house guests on a daily basis.
- To check whether the following records are kept in order and up to date:
- “C” forms
- Reception / Information Log Book
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all VIP room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy check-in & check-out facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for concierge and Front Office Assistants.
- Log security incidents and accidents in accordance with hotel requirement
- Communicates with FOM all information likely to be interest to them
Personnel
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
- Ability to accept responsibility.
- Self confidence, motivation, drive and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
- Ability to think strategically, inductively, and creatively.
- The propensity to recognize and acknowledge other people’s ideas.
Other Duties
- Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
- Helping other department in case of emergency.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Additional Information
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Job tags
Salary
